Genpact Careers 2025: Assistant Manager – LMS Admin (ANA017281) | Apply Now
Genpact (NYSE: G), a global leader in digital transformation and professional services, is hiring for the position of Assistant Manager – LMS Admin at its Bangalore, India location. With over 125,000 professionals across 30+ countries, Genpact empowers some of the world’s largest enterprises with cutting-edge operational services, digital innovation, and AI-driven insights.
If you’re a Learning Management System (LMS) expert with a strong technical background and a passion for enhancing talent development platforms, this role offers the perfect opportunity to advance your career in one of the world’s most dynamic and inclusive work environments.
📌 Job Overview
| Job Title | Assistant Manager – LMS Admin |
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| Job ID | ANA017281 |
| Location | Bangalore, India |
| Company | Genpact Limited |
| Employment Type | Full-Time |
| Function | Operations / Learning Management |
| Education Requirement | Bachelor’s Degree (Any discipline) |
| Posting Date | May 19, 2025 |
🎯 Role Summary
As an Assistant Manager – LMS Administrator, you will be responsible for end-to-end LMS administration including course creation, learner management, system configuration, reporting, content issue troubleshooting, and maintaining collaboration with stakeholders and LMS vendors. This role is instrumental in ensuring that the LMS ecosystem operates seamlessly to support global learning and development initiatives at Genpact.
🔍 Key Responsibilities
🛠️ LMS Administration & Operations
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Oversee daily operations of the Learning Management System ensuring optimal configuration, uptime, and user accessibility.
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Manage learner credentials, permissions, enrollments, and training audiences across multiple functions and business units.
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Ensure timely updates to course catalogs, archiving outdated content, and managing content migration from legacy systems.
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Maintain the security and data integrity of the LMS by adhering to organizational policies and best practices.
🧑💻 User Support & Issue Resolution
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Act as the primary point of contact for LMS-related queries from employees, trainers, and other stakeholders.
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Monitor and manage the support mailbox, triage tickets, and escalate complex issues to relevant teams.
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Troubleshoot user access, course completion, interface glitches, and other system errors with precision and urgency.
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Coordinate with LMS vendors and Genpact’s internal IT/HRIS teams to resolve escalations.
📊 Reporting & Analytics
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Generate and deliver custom reports on training assignments, completion rates, and learner engagement metrics.
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Provide data-driven insights to internal stakeholders for compliance tracking and performance audits.
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Maintain audit logs, monitor reporting dashboards, and suggest improvements for data tracking accuracy.
⚙️ System Configuration & Upgrades
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Participate in system testing, upgrades, and patch deployments to ensure platform compatibility and functionality.
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Assist in testing course compatibility during LMS enhancements or software upgrades.
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Collaborate with the HRIS team on new feature rollouts, Oracle integrations, and production migrations.
📘 Documentation & Knowledge Base
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Create Standard Operating Procedures (SOPs), user manuals, admin guides, and system FAQs.
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Maintain up-to-date documentation for recurring issues, system functionalities, and training modules.
🧪 Quality Assurance & Testing
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Conduct functionality testing of new courses and LMS features using predefined checklists.
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Document test cases and outcomes during platform upgrades to ensure zero disruption during deployments.
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Validate training data, learning paths, and reporting accuracy post-implementation.
✅ Required Skills & Qualifications
🎓 Educational Background
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Bachelor’s degree in any discipline is mandatory.
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Certifications in LMS platforms, HRIS tools, or eLearning standards (like SCORM, AICC) are a plus.
🔧 Technical Expertise
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Hands-on experience with at least one major Learning Management System (LMS) such as Oracle Learn, Cornerstone, SAP SuccessFactors, Moodle, or Workday.
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Strong understanding of LMS standards and protocols like SCORM, xAPI, and AICC.
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Competency in system troubleshooting and supporting technical upgrades.
🧠 Core Competencies
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Ability to independently manage LMS operations, solve platform-related issues, and interface with vendor support teams.
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Excellent written and verbal communication skills to interact with clients and internal stakeholders.
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Strong analytical thinking and problem-solving skills.
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Comfort in working across cross-functional teams and global time zones.
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High attention to detail and documentation discipline.
🌐 Why Join Genpact?
Genpact is not just a workplace—it’s a movement toward transforming business and society through purpose-driven innovation. We are proud to offer:
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A diverse and inclusive work environment
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Transparent career progression paths
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Competitive compensation and benefits
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Learning and development programs that invest in your future
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An open-door leadership model where feedback is welcomed and actioned
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A community focused on social impact and sustainability
“At Genpact, we don’t just create digital solutions—we create a world that works better for people.”
🌍 Diversity & Equal Opportunity Statement
Genpact is an Equal Opportunity Employer. We welcome candidates from all backgrounds, including those with disabilities, regardless of race, religion, gender identity, sexual orientation, or veteran status. We are committed to fostering a workplace that promotes respect, collaboration, and innovation.
We also caution applicants to remain alert to fraudulent job schemes. Genpact never charges candidates for job applications, training kits, or background verification processes.
📝 How to Apply
If you’re ready to be part of a globally respected organization and contribute to the seamless delivery of training and upskilling programs for a worldwide workforce, this role is your gateway to impact.
📍Steps to Apply:
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Search for Job Title: Assistant Manager – LMS Admin
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Enter Requisition ID: ANA017281
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Fill in your credentials and upload your resume
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Submit your application and track your status through the portal
📌 Key Highlights
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📍 Location: Bangalore, India
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🕒 Job Type: Full-Time
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💼 Department: Operations / Learning Management
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📅 Application Open Date: May 19, 2025
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📊 Job ID: ANA017281
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💻 Domain: LMS Administration / Technical Support
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🌐 Official Website: www.genpact.com
🏁 Final Thoughts
The Assistant Manager – LMS Admin role at Genpact is an exciting opportunity to work on enterprise-scale learning solutions that impact thousands of employees worldwide. If you’re driven by operational excellence, technical problem-solving, and the opportunity to support talent development at scale, this role offers the challenge and career mobility you’re looking for.
Take the next step in your career and apply today. Empower learning, enable progress, and shape the future with Genpact.