Administrator – L3 at Wipro | Elevate IT Infrastructure with EMM Intune Expertise
Administrator – L3 at Wipro | Elevate IT Infrastructure with EMM Intune Expertise
Job Title: Administrator – L3
Location: Bengaluru, India
Requisition ID: 55491
Company: Wipro Limited
Experience Required: 3–5 Years
Mandatory Skill: EMM Intune
Employment Type: Full-Time
About Wipro
With over 230,000 professionals across 65 countries, Wipro enables clients to navigate their digital transformation journey by leveraging innovative technologies, operational excellence, and a customer-centric mindset.
As Wipro continues to expand its technological capabilities, the company is now hiring for the position of Administrator – L3 in Bengaluru, India. This role is a great opportunity for professionals skilled in Enterprise Mobility Management (EMM), particularly Microsoft Intune, to drive high-impact infrastructure support services for enterprise clients.
Role Overview: Administrator – L3
The Administrator – L3 is a critical infrastructure support role responsible for resolving, maintaining, and managing client systems, software, hardware, and network services. As part of Wipro’s IT service delivery team, the role focuses on addressing client issues in real-time, adhering to Service Level Agreements (SLAs), and ensuring continuous performance optimization across digital assets.
The professional will act as a custodian of IT infrastructure, supporting both remote and on-site environments. Key responsibilities include resolving service tickets, troubleshooting network and software issues, providing application access, and proactively managing system uptime and integrity.
Key Responsibilities
1. 🛠️ End-to-End IT Infrastructure Support
Monitor and resolve client-raised tickets via chat, email, or incident management systems (IMS)
Analyze and troubleshoot issues related to software, hardware, storage, server, network, and platform
Perform configurations and installations of hardware/software as per client service requests
Ensure that all solutions are implemented in alignment with client expectations and technical standards
2. ⏱️ SLA and Ticket Resolution Management
Maintain 100% SLA compliance by responding to and resolving tickets within the defined timeframes
Prioritize and address high-severity issues immediately to prevent business disruptions
Conduct root cause analysis for recurring incidents and implement long-term corrective solutions
Document all ticket resolutions in a structured and auditable format
3. 💾 Data Backup and Security Compliance
Execute regular backups of client systems, logs, and configurations to mitigate data loss risks
Adhere to security and compliance standards while managing access control and user roles
Ensure sensitive data is handled with confidentiality and in accordance with client protocols
4. 🤝 Client Communication and Stakeholder Coordination
Interface with clients regularly to gather issue details, provide updates, and manage expectations
Collaborate with on-site support teams and escalation managers for complex problem resolution
Monitor chatbot logs and ensure all automatically triggered service tickets are followed up
Manage customer escalations tactfully and provide closure with client satisfaction as a priority
5. 🔄 Platform Monitoring and Optimization
Act as the primary point of contact for infrastructure health monitoring
Regularly review systems for performance issues, vulnerabilities, and capacity planning
Implement proactive system improvements and automation scripts for process efficiency
Required Technical Expertise
✅ Must-Have:
EMM Intune – Proficiency in deploying, configuring, and managing enterprise devices using Microsoft Intune (Endpoint Manager)
⚙️ Preferred Additional Skills:
Incident Management Tools (ServiceNow, Remedy, etc.)
Network troubleshooting and remote access protocols
Experience in Windows/Linux server environments
Familiarity with Active Directory, SCCM, and Azure AD integration
Understanding of ITIL-based service delivery models
Key Deliverables & Performance Metrics
Performance Area Measure of Success
SLA Adherence 100% ticket resolution within SLA timelines
Client Satisfaction (CSAT) Zero escalation, positive client feedback
System Availability Uptime reports, minimized unplanned downtimes
Documentation & Reporting Timely and structured resolution logs, backup reports
Issue Resolution Efficiency Root cause identification and recurrence prevention
Ideal Candidate Profile
The ideal candidate for the Administrator – L3 role at Wipro is a technically proficient, process-driven, and customer-focused IT professional with experience in handling real-time support tickets. Strong communication, time management, and troubleshooting skills are essential to succeed in this fast-paced and client-facing role.
Why Join Wipro?
Wipro offers a dynamic work environment where innovation is the driving force. Employees are empowered to reinvent themselves with access to a wide array of technologies, professional development programs, and career advancement opportunities.
🌟 Key Benefits:
Exposure to enterprise-level clients and global IT environments
Structured learning through internal certifications and training
Performance-linked incentives and job security
Inclusive and diverse work culture with global mobility options
Opportunities for vertical and lateral growth across Wipro’s IT domains
Application Process
To apply for the Administrator – L3 position at Wipro:
🖥️ Steps to Apply:
Visit https://careers.wipro.com
Search for Requisition ID: 55491
Read the job details and verify eligibility
Register or log in to Wipro’s career portal
Submit the application along with an updated resume and certifications
Track your application status through the dashboard
Career Path
Wipro provides clear internal mobility programs and promotion tracks. A successful Administrator – L3 can progress into roles such as:
IT Infrastructure Lead
Service Delivery Manager
Cloud/Platform Engineer
IT Operations Head
Opportunities are available for specialization in Intune, Azure, Security, Automation, and DevOps domains.
Final Thoughts
The Administrator – L3 role at Wipro is an exciting opportunity for mid-level IT professionals to leverage their EMM Intune expertise and infrastructure management skills to deliver impactful client solutions. This role is not just about ticket resolution—it’s about ownership, client satisfaction, and continuous improvement.
If you’re looking for a career where technology meets service excellence and innovation drives results, then this is the perfect role for you.
Join Wipro. Reinvent your future.