Administrator (Italian) Job at Amazon Hyderabad – Join BXT-SE for Global Benefits Support

Administrator (Italian) – BXT-SE | Amazon Development Center India – Hyderabad

Job ID: 3004681
Location: Hyderabad, India
Department: BXT (Business Experience Technology)

Overview

Amazon is hiring a highly detail-oriented and language-proficient Administrator (Italian) to join its BXT-SE team at the Amazon Development Center India (ADCI) in Hyderabad. This role involves managing employee benefits administration and handling back-office processes for Italian-speaking regions, providing multilingual support, and ensuring accurate and timely execution of benefit-related activities.

As a key member of the team, you will be responsible for resolving employee queries, coordinating with vendors, and processing various benefit-related tasks. This is a perfect opportunity for individuals with a strong command of the Italian language and a passion for process efficiency and employee support.

Key Responsibilities

As an Administrator supporting Italian-speaking regions, your daily activities will revolve around operational excellence, data accuracy, and delivering an outstanding employee experience. Below are the primary responsibilities of the role:

Employee Case Management (SIM-T/Mailbox):

• Handle employee benefit queries and case tickets in Italian and English.
• Review submitted documents and validate eligibility for reimbursements.
• Ensure all cases are processed within defined SLAs while maintaining a high degree of accuracy.

Benefits Processing:

• Adjudicate reimbursement benefits based on policy and documentation.
• Manage manual enrollment and withdrawal processes.
• Process payroll and vendor reporting accurately and in a timely manner.

Auditing and Quality Control:

• Conduct routine audits to validate the completeness and compliance of benefit processes.
• Perform quality checks on data and documentation, identifying discrepancies and initiating corrective action.

Communication and Stakeholder Coordination:

• Address employee queries in Italian with clarity, respect, and a customer-centric approach, ensuring a professional and empathetic experience throughout the interaction.
• Liaise with external stakeholders, including insurance providers and benefit vendors, ensuring seamless administration.

Process Improvement and Documentation:

• Maintain and enhance process documentation consistently to uphold accuracy and reflect operational updates.
• Identify and escalate process inefficiencies and suggest improvements.
• Assist the Team Manager and Subject Matter Experts (SMEs) in reporting and data analysis.

Multilingual Capabilities Required

This role requires fluency in Italian, with the ability to manage end-to-end communication with employees, vendors, and external service providers.

• Manage Italian-language documentation and payment-related requests.
• Translate and respond to complex benefit inquiries in Italian.
• Engage with Italian-speaking vendors for issue resolution and clarification.

A Day in the Life

In your role as an Administrator within the BXT-SE team, your typical day will involve the following responsibilities:

• Begin your day by reviewing the case management mailbox.
• Prioritize cases based on SLA commitments and escalate issues where required.
• Engage with vendors via email or phone to clarify benefit policies.
• Work closely with the payroll department to guarantee precise and timely processing of benefit disbursements.
• Conduct audits and update internal documents.
• Prepare reports or summaries on tickets closed, trends observed, or escalations raised.

Success in this role requires excellent organizational abilities, a sharp eye for detail, and the capability to manage multiple responsibilities efficiently in a dynamic, high-paced setting. A proactive attitude and a commitment to excellent service delivery are essential to succeed in this role.

About the Team – BXT at Amazon

Business Experience Technology (BXT) at Amazon is focused on streamlining internal business processes that affect the day-to-day experiences of Amazon employees across the globe. The team in Hyderabad plays a critical role in supporting benefit administration, ensuring employee well-being, and simplifying backend administrative workflows.

The BXT-SE team operates in a dynamic and collaborative environment where cultural diversity and linguistic skills are highly valued. This team supports global benefit programs through automation, operational excellence, and superior service quality.

Amazon Development Center India (ADCI)

Amazon began building its presence in India with the launch of its Development Center in Bangalore in 2004, followed by additional centers in Hyderabad (2005) and Chennai (2006), strengthening its global innovation network. These centers are pivotal in driving Amazon’s global innovation engine, supporting a wide range of services, technologies, and business functions that serve millions of Amazon customers around the world.

At ADCI, you will work with top talent from across the industry and gain exposure to cutting-edge tools, platforms, and international work environments. The culture encourages innovation, inclusivity, continuous learning, and professional development.

Basic Qualifications

• A graduate degree in any discipline.
• Minimum of 1 year of professional experience working in Italian and English.
• Strong proficiency in both written and spoken communication in Italian and English.
• Experience in email-based case management or back-office operations.

Preferred Qualifications

• Prior experience in benefits administration or HR operations.
• Familiarity with ticket management systems.
• Vendor communication or vendor management experience.
• Proficiency in file handling and document processing.
• Ability to manage and organize large volumes of case files and documentation.
• Strong attention to detail and ability to audit documents for compliance.

Why You Should Join Amazon

Amazon is a place where your ideas are valued, and your voice matters. As an Italian-speaking Administrator in the BXT-SE team, you will:

• Gain cross-functional exposure by working with payroll, onboarding, exits, and benefits teams.
• Be part of a multilingual, multicultural, and mission-driven organization.
• Access training resources to improve technical and soft skills.
• Work in a dynamic, high-growth environment where operational excellence is rewarded.
• Enjoy a structured career path with opportunities for advancement.

Inclusivity and Accessibility at Amazon

Amazon is committed to creating an inclusive workplace that supports employees of all backgrounds. If you have a disability and require accommodation during the hiring process, including interview and onboarding support, please visit the official Amazon accommodations page:

Amazon Workplace Accommodations

If your region is not listed, please contact your recruiting partner for assistance.

Conclusion

If you are fluent in Italian and have a passion for administrative excellence, customer service, and process improvement, this role offers a compelling career opportunity. Join Amazon in Hyderabad as an Administrator (Italian) and become part of a high-performance team that supports global benefits operations and contributes to Amazon’s mission to be Earth’s most customer-centric company.

Apply now to advance your professional journey with Amazon’s world-class team.

Apply Here