Amazon Hiring: Software Development Manager III – REX Team | Drive Post-Purchase Innovation
Software Development Manager III – REX at Amazon | Lead Innovation in Customer Experience Technology
Job Role: Software Development Manager III
Location: Hyderabad, ADCI HYD 13 SEZ
Job ID: 2937915
Team: Recipient Experience (REX)
Introduction
Are you passionate about building technology that touches the lives of millions? Do you thrive in a dynamic, customer-obsessed environment where innovation drives everything? Amazon is seeking a Software Development Manager III to join its Recipient Experience (REX) team in Hyderabad. This is your opportunity to shape the post-purchase experience for customers around the globe.
The REX team plays a vital role in Amazon’s broader mission—to create a transparent, efficient, and enjoyable delivery experience that customers love. As a senior leader, you will manage a high-performing team of engineers, own strategic initiatives, and deliver cutting-edge software solutions that improve user satisfaction.
If you’re a tech-savvy leader with proven experience in engineering management and a passion for delivering impactful results, this opportunity is for you.
About the Recipient Experience (REX) Team
The REX team is responsible for building and maintaining the core experiences that customers interact with after placing an order. These include high-traffic pages such as:
-
Your Orders
-
Progress Tracker
-
Order Details
-
Product Owner Page
-
Delivery Notifications
These tools are essential to providing real-time information, updates, and flexibility in managing customer deliveries. The team’s mission is to modernize Amazon’s post-purchase experience, ensuring that every interaction after checkout enhances customer trust and loyalty.
Key Responsibilities
As a Software Development Manager III, you will play a pivotal role in shaping product direction, architectural decisions, and team culture. Your responsibilities will include:
1. People Leadership and Talent Management
-
Manage and mentor a team of highly skilled Software Development Engineers (SDEs).
-
Drive hiring efforts to build a well-rounded team with the right mix of technical skills and innovative thinking.
-
Evaluate team performance and create growth opportunities for individual engineers.
-
Foster a culture of ownership, continuous improvement, and collaboration.
2. Technical Strategy and Vision
-
Define and execute a long-term technical roadmap that aligns with business goals.
-
Collaborate with cross-functional stakeholders to convert business needs into scalable, high-quality technical solutions.
-
Demonstrate strong decision-making abilities to guide team activities, allocate resources effectively, and manage priorities.
3. Project and Program Execution
-
Deliver large-scale, high-impact software projects on time and within scope.
-
Implement efficient development practices that ensure consistent code quality and minimize production issues.
-
Ensure delivery pipelines, testing frameworks, and release management processes are robust and streamlined.
4. Customer Obsession and Stakeholder Collaboration
-
Partner closely with product managers, program managers, and UX teams to refine features and enhance user experience.
-
Proactively identify and mitigate risks before they become roadblocks.
-
Use data and metrics to anticipate user issues and solve problems before they occur.
5. Operational Excellence
-
Promote best practices in software development lifecycle (SDLC), including:
-
Code reviews
-
Version control
-
CI/CD pipelines
-
Automated testing
-
Performance monitoring and alerting
-
-
Maintain a strong focus on system reliability, scalability, and low latency performance.
Required Qualifications
To be successful in this role, candidates must meet the following criteria:
-
Minimum of 7 years of professional experience in software engineering.
-
3+ years of experience in managing engineering teams and leading development efforts.
-
Proven experience in designing and building scalable, multi-tier web services.
-
Deep understanding of engineering best practices across the software development lifecycle.
-
Strong collaboration and communication skills, especially in partnering with product/program management.
-
Expertise in defining system architecture and applying design patterns to ensure long-term scalability and reliability.
Preferred Qualifications
While not mandatory, the following qualifications are highly desirable:
-
Experience managing distributed teams and collaborating across multiple time zones.
-
Exceptional ability to communicate technical concepts to both technical and non-technical stakeholders, including senior leadership.
-
Background in recruiting, mentoring, and upskilling software engineers.
-
Strong analytical mindset with the ability to synthesize requirements and drive technical strategy.
-
Experience working in e-commerce, logistics, or customer experience technology environments.
Why Join Amazon REX Team?
Amazon is not just a company; it’s a culture of builders, leaders, and innovators. When you join the Recipient Experience (REX) team, you become part of a high-impact group that shapes how customers feel after hitting the “Buy Now” button.
Here’s what makes this opportunity exceptional:
-
Massive Scale: Your solutions will impact millions of customers across the globe.
-
High Visibility: Work on platforms and pages that are central to the Amazon customer experience.
-
Meaningful Work: Anticipate and resolve customer concerns before they arise.
-
Innovative Environment: Collaborate with the best minds in engineering, product, and design.
-
Leadership Opportunity: Lead a full team of engineers, define strategic initiatives, and make real decisions.
-
Inclusive Culture: At Amazon, diversity and inclusion aren’t buzzwords—they are core values.
Working at Amazon – Culture and Benefits
Amazon is committed to providing a diverse, inclusive, and accessible workplace. The company fosters an environment where all employees feel valued, heard, and empowered.
Benefits Include:
-
Competitive compensation packages
-
Health and wellness plans
-
Employee stock options and bonuses
-
Flexible work schedules
-
Professional development and upskilling opportunities
-
Relocation assistance (where applicable)
-
Support for workplace accommodations during hiring and onboarding
For more information on accommodations during the hiring process, visit Amazon Accommodations.
Application Process
Interested candidates are encouraged to apply online via Amazon’s official careers portal. The selection process typically includes:
-
Resume Screening
-
Technical Interview Rounds
-
Behavioral Interviews (Leadership Principles)
-
Final Panel Interview with Hiring Managers
Prepare to discuss your past engineering leadership experience, approach to team building, and problem-solving strategies in complex, ambiguous situations.
Final Thoughts
The Software Development Manager III – REX role at Amazon offers a rare combination of technical ownership, people leadership, and business impact. If you’re a seasoned engineering leader who thrives on creating transformative digital experiences and enjoys leading high-performing teams, this is the perfect role for you.
Amazon is looking for someone who not only understands technology but also empathizes with customer needs and motivates teams to go the extra mile. If you’re excited about owning mission-critical platforms and influencing how the world experiences e-commerce deliveries—Amazon wants to hear from you.
Apply today to become a leader in reinventing post-purchase experiences at one of the most innovative companies in the world.