TCS Service Desk Job in Chennai – Hiring IT Support Engineers with 3–5 Years Experience

New Job Opening: Join TCS Chennai as a Service Desk Engineer – 3 to 5 Years Experience Required

Introduction

Tata Consultancy Services (TCS) stands as a globally respected leader in IT services and consulting, known for its innovation, reliability, and industry excellence. With a legacy of excellence, innovation, and digital transformation, TCS continues to foster young talent and provide opportunities that help professionals grow and thrive in a competitive landscape. Currently, TCS invites applications from dynamic individuals for the Service Desk role in Chennai. This is an excellent opportunity for professionals with 3 to 5 years of experience who are passionate about providing IT infrastructure support and seeking to elevate their careers in a global work environment.

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Job Overview

• Position: Service Desk

• Job Location: Chennai

• Experience Required: 3–5 years

• Job Function: IT Infrastructure Services

• Role: System Administrator

• Job ID: 367999

• Application Deadline: 26th July 2025

• Educational Qualification: Bachelor of Engineering (B.E/B.Tech or equivalent)

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About TCS – Empowering Technology Careers

Tata Consultancy Services is not just a workplace—it is a career-launching platform for tech professionals. Operating in more than 50 countries and serving some of the world’s top enterprises, TCS continues to drive global impact through its commitment to excellence and innovation, and agility. The organization is committed to nurturing talent, promoting a culture of continuous learning, and offering diverse opportunities to grow within the global digital economy.

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Role Description: Service Desk

As a Service Desk professional, you will play a pivotal role in the IT Infrastructure Services (ITIS) team. You will serve as the first point of contact for technical support queries, ensuring seamless issue resolution and uninterrupted IT services. Your responsibility will extend beyond routine problem-solving—you will be instrumental in ensuring high levels of user satisfaction and operational efficiency.

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Key Responsibilities

1. Frontline IT Support
   Act as the first-level technical support contact for end-users. Handle incidents, service requests, and queries related to hardware, software, and network systems via email, phone, or ticketing systems.

2. Issue Resolution & Escalation
   Analyze and troubleshoot technical issues, determine root causes, and apply solutions. Escalate complex incidents to higher support levels as per defined protocols.

3. Monitoring & Reporting
   Continuously monitor ticketing queues, resolve issues within SLA timelines, and document incidents accurately. Provide detailed reports on recurring issues and suggest preventive measures.

4. End-User Interaction
   Ensure clear communication with users regarding issue status, resolution timelines, and preventive guidance. Maintain a user-first approach for enhanced customer satisfaction.

5. Knowledge Management
   Contribute to internal knowledge bases by documenting fixes, troubleshooting steps, and new resolutions to streamline future issue handling.

6. Adherence to Compliance and Standards
   Maintain compliance with company policies, ITIL guidelines, and industry best practices. Ensure all activities are logged in the service desk management tools.

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Must-Have Skills & Qualifications

• Proven hands-on experience in Service Desk or IT Support roles (3–5 years)

• Proficiency in using service desk software and ticketing systems like ServiceNow, BMC Remedy, or Jira

• Solid understanding of Windows and Mac operating systems

• Basic troubleshooting skills in networking, VPN, printers, and hardware

• Familiarity with Microsoft Office 365 and enterprise communication tools

• Strong communication and interpersonal skills

• A proactive attitude and customer-centric approach

• Bachelor’s degree in Engineering (mandatory)

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Desirable Skills

• ITIL Foundation Certification (preferred)

• Exposure to Active Directory, SCCM, or similar tools

• Experience in remote desktop support tools and remote resolution techniques

• Knowledge of cybersecurity basics and endpoint protection tools

• Capability to work in rotational shifts and handle global clients

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Why Join TCS?

TCS is more than just a job—it is a lifelong learning journey. Here’s why you should consider building your future with TCS:

• Global Exposure: Work with leading global clients and contribute to large-scale, impactful projects.

• Continuous Learning: Access to world-class training platforms, certifications, and knowledge hubs.

• Inclusive Work Culture: A work environment that fosters diversity, inclusion, and innovation.

• Career Mobility: Opportunities to grow across domains, locations, and technologies.

• Work-Life Balance: Supportive HR policies, flexible working models, and wellness initiatives.

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Career Growth & Learning Path

Joining TCS in a Service Desk role opens multiple career pathways. With the right learning mindset and consistent performance, you can grow into:

• IT Support Specialist

• System Administrator

• Infrastructure Analyst

• Technical Support Lead

• ITIL Process Manager

TCS invests in your continuous upskilling through internal programs like Elevate, TCS Xplore, and digital learning partnerships with platforms like Coursera, edX, and more.

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Work Environment and Location

This opportunity is based in Chennai, one of India’s premier IT hubs. TCS offers a hybrid work environment with world-class office infrastructure, robust IT support systems, and strong safety protocols to ensure employee well-being.

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Application Process

To be considered for this exciting role, submit your application before 26th July 2025. Ensure your resume reflects your relevant experience, certifications, and educational qualifications clearly.

Shortlisted candidates will undergo the following selection process:

1. Resume Screening

2. Technical Interview

3. Managerial Round

4. HR Discussion & Offer Rollout

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Candidate Profile Snapshot

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How to Apply

Interested candidates can apply directly through the TCS careers portal or send their updated resumes to the recruiter mentioned in the job posting.

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Conclusion

If you are an IT support professional seeking stability, growth, and meaningful work in a technology-driven environment, this Service Desk role at TCS Chennai could be the turning point in your career. TCS offers not only a job but a platform for lifelong learning, innovation, and global success. Don’t miss the opportunity to become part of a company where your skills are valued and your potential is nurtured.

Apply Here