Administrator (Contract) at Wipro – Hyderabad, India

About Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a globally leading technology services and consulting firm dedicated to creating innovative solutions to solve complex digital transformation challenges. With a presence in over 65 countries and a team of more than 230,000 professionals, Wipro empowers global businesses to reimagine their operations and drive lasting impact across industries.

As part of its IT infrastructure services division, Wipro is hiring for the role of Administrator (Contract) in Hyderabad, India. This position plays a vital role in supporting clients’ IT systems by maintaining seamless functionality of hardware, software, and network components.

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Position Overview

• Job Title: Administrator (Contract)

• Requisition ID: 3607

• Location: Hyderabad, India

• Employment Type: Contractual

• Industry: IT Infrastructure / System Administration

• Experience Level: Entry to Mid-Level

The role requires strong technical knowledge, customer service orientation, and an ability to manage service requests efficiently as per Service Level Agreements (SLAs).

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Role Purpose

The core responsibility of the Administrator (Contract) is to manage, troubleshoot, and maintain clients’ hardware, software, and network systems. The administrator will be responsible for providing prompt support based on service requests raised by the end-users, ensuring minimal disruption, timely resolution, and high client satisfaction.

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Key Responsibilities

As an Administrator (Contract) at Wipro, your duties will include:

1. Service Request Management

• Acknowledge and act on all incoming service tickets raised via email, phone (dial home), chat, or internal systems (IMS).

• Prioritize, diagnose, and resolve service requests within agreed timelines to maintain SLA compliance.

• Deliver prompt solutions for software installation, hardware configuration, user access management, and network issue resolution.

2. System Monitoring and Maintenance

• Act as the custodian of assigned client infrastructure including servers, systems, networks, platforms, and storage equipment.

• Ensure proactive monitoring and functional checks of client IT assets to maintain high availability and performance.

• Coordinate with onsite and remote teams for timely resolution of critical issues.

3. Root Cause Analysis and Escalation Handling

• Analyze patterns in recurring tickets and perform root cause analysis to minimize repeat incidents.

• Collaborate with senior administrators and project leads to develop preventive action plans.

• Handle high-priority service disruptions with urgency and provide immediate temporary or permanent fixes.

4. Incident Resolution and Quality Assurance

• Implement robust fixes to restore system health while ensuring data integrity and compliance.

• Maintain logs and perform backup of vital system files and resources regularly.

• Monitor ChatBot ticket logs and ensure unresolved issues are manually addressed within specified timeframes.

5. Customer Experience and Stakeholder Management

• Maintain regular communication with end-users to keep them informed of ticket status, estimated resolution time, and closure updates.

• Ensure user satisfaction by adhering to performance benchmarks and reducing ticket resolution time.

• Engage constructively with internal teams, including project managers, technical leads, and client teams.

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Key Stakeholders and Interactions

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Skills and Competencies

The ideal candidate will demonstrate the following functional and behavioral skills to perform the role effectively:

Functional Competencies

Behavioral Competencies

• Problem Solving – Ability to assess issues, think analytically, and implement practical solutions under time constraints.

• Execution Excellence – High attention to detail and consistent delivery within timelines.

• Passion for Results – Commitment to achieving outcomes that exceed client expectations.

• Collaborative Working – Effective communication and collaboration with both on-site and remote teams.

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Performance Parameters

You will be assessed based on:

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Eligibility Criteria

Educational Qualification

• A Bachelor’s degree or diploma in Computer Science, Information Technology, Electronics, or any related field.

Experience

• Prior experience in a desktop support, IT helpdesk, or system/network administration role is preferred.

• Freshers with strong technical knowledge and customer service orientation may also be considered.

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Preferred Technical Proficiencies

• Operating Systems: Windows, Linux, macOS

• Software: Microsoft Office Suite, Ticketing Tools (ServiceNow, BMC Remedy)

• Network Basics: TCP/IP, DNS, DHCP

• Backup Solutions and Antivirus Tools

• Hardware Setup & Troubleshooting

• Knowledge of ITIL processes is an added advantage

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Why Join Wipro?

At Wipro, we believe in reinvention through innovation. As an Administrator (Contract), you will gain hands-on exposure to enterprise IT environments, work in a collaborative team, and access ongoing learning opportunities. Here are some reasons to consider joining us:

1. Purpose-Led Organization

Work in an environment that’s driven by purpose and committed to creating long-term stakeholder value through responsible business practices and digital transformation.

2. Learning and Development

Benefit from on-the-job training, technical certifications, and skill-building programs designed to enhance your career progression.

3. Diversity and Inclusion

Wipro welcomes applications from all individuals, including persons with disabilities, ensuring an inclusive workplace culture.

4. Growth Opportunities

Even in a contractual position, Wipro evaluates talent for long-term engagement and potential internal transitions to permanent roles based on performance.

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Work Location

This role is based in Hyderabad, Telangana — a growing tech hub with multiple Wipro facilities. While primarily office-based, flexibility in working hours or remote coordination may be applicable based on the project.

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How to Apply

To apply for the Administrator (Contract) role:

1. Visit Wipro Careers

2. Search for Requisition ID: 3607

3. Fill in your details and upload your updated resume

4. Complete the application form and submit

Shortlisted candidates will be contacted for a quick technical assessment and HR interview.

Apply Here