Technical Support Engineer – Microsoft Teams Job at Microsoft in Bangalore | Apply Now | Hybrid Role
Join Microsoft as a Technical Support Engineer – Microsoft Teams | Hybrid Job in Bangalore
Job ID: 1829287
Location: Bangalore, Karnataka, India
Position Type: Full-Time
Remote Flexibility: Up to 50% Work From Home
Date Posted: June 20, 2025
Overview
Do you have a deep passion for unified communication technologies and a commitment to delivering excellent customer support? Microsoft is hiring a Technical Support Engineer – Microsoft Teams in Bangalore, India. This is a full-time, hybrid role that allows you to work from home up to 50% of the time. As part of Microsoft’s Customer Experience & Success (CE&S) team, this position offers you the opportunity to support one of the world’s most impactful collaboration platforms—Microsoft Teams.
If you’re experienced in voice protocols, networking fundamentals, and Office 365-based communications, and you’re ready to troubleshoot complex environments, this is your chance to make a global impact while growing your own technical and leadership skills.
About Microsoft CE&S and CSS
The Customer Experience & Success (CE&S) organization is home to more than 45,000 professionals worldwide, committed to ensuring every Microsoft customer derives maximum value from their investments. CE&S drives alignment across consulting, customer success, and support, ensuring a seamless experience across all Microsoft services and products.
Within CE&S, the Customer Service & Support (CSS) division focuses on building trust, technical reliability, and proactive customer service. The CSS team is empowered by Microsoft’s cutting-edge AI-powered tools to ensure fast, accurate resolutions and insightful product feedback.
About the Role: Technical Support Engineer – Teams
As a Technical Support Engineer focused on Microsoft Teams, you will help customers resolve high-impact issues across enterprise communication environments. You’ll be a critical interface between end users and Microsoft’s engineering teams, using your subject matter expertise to solve complex issues, propose fixes, and deliver product insights that shape Microsoft’s roadmap.
This position also offers deep exposure to VoIP, network diagnostics, identity management, and cloud-based collaboration ecosystems.
Key Responsibilities
🔍 Customer Case Ownership
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Manage and resolve complex technical issues related to Microsoft Teams, including hybrid configurations, authentication, and VoIP failures.
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Handle strategic or escalated customer cases with precision and urgency, ensuring a positive customer experience.
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Use event logs, traces, and performance data to analyze and troubleshoot issues thoroughly.
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Represent Microsoft via phone, email, or online support channels with professionalism and empathy.
🛠 Technical Troubleshooting
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Apply advanced problem-solving techniques for networking, Active Directory, SIP routing, or media quality issues.
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Use tools like Wireshark, Netmon, Fiddler, and Process Monitor to gather and interpret system data.
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Identify configuration errors or product limitations in collaboration with Microsoft’s Engineering and Product teams.
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Provide feedback to development teams on recurring issues or emerging trends.
🤝 Cross-Team Collaboration
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Work closely with support peers, product engineers, and other stakeholders to expedite resolution for complex scenarios.
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Collaborate with engineers across regions and domains for issues that span multiple Microsoft products or services.
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Create and maintain incident management requests with the Engineering Group.
📚 Knowledge Sharing and Mentorship
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Document case resolutions, troubleshooting guides, and FAQs to enhance self-service support channels.
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Mentor junior engineers and deliver training sessions to raise the technical capability of the team.
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Contribute to the development of internal readiness material and participate in community forums.
Who Should Apply
This role is ideal for experienced support engineers or network/VoIP specialists who:
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Have supported Skype for Business, Microsoft Teams, or similar enterprise UC platforms.
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Understand Office 365 authentication and identity models, including Azure AD Connect.
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Possess hands-on experience with SIP protocol, QoS, DNS, TCP/IP, and routing technologies.
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Are eager to grow their career in the cloud communication and collaboration space.
Required Qualifications
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Minimum 4+ years of experience in IT technical support, consulting, or a relevant troubleshooting role.
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Hands-on experience with Microsoft Teams, Skype for Business, Exchange Server, Windows Server, and Active Directory.
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Strong foundation in networking protocols including SIP, DNS, VLAN, QoS, and TCP/IP.
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Experience analyzing logs and trace files to identify root causes and propose fixes.
Preferred Qualifications
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Expertise in Office 365 technologies, particularly Skype for Business Online, Microsoft Teams, and hybrid environments.
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Familiarity with voice protocols, VoIP deployment, SIP routing, and email messaging systems.
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Practical experience using diagnostic tools such as:
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Netmon
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Wireshark
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Fiddler
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Process Explorer
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Experience resolving production issues in enterprise-scale environments.
Soft Skills and Attributes
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Strong problem-solving mindset with the ability to manage complex, multi-layered issues.
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Proven team player who collaborates effectively across business units.
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Effective communication skills—both written and verbal—especially in escalated or high-pressure situations.
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Self-motivated and customer-centric approach to case resolution.
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Organized and capable of managing multiple open cases with clear documentation and follow-up.
Growth Opportunities
This role serves as a launchpad for career growth in areas such as:
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Unified Communications Architect
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Principal Support Engineer
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Technical Program Manager
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Customer Success Manager
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Cloud Solutions Architect (Voice/Collaboration)
Working at the core of Microsoft’s communication solutions offers opportunities to shape the future of enterprise collaboration worldwide.
Working Flexibility and Culture
At Microsoft, work-life balance is a core value. This position supports a hybrid work model, allowing you to work up to 50% remotely, providing the freedom to do your best work in the environment that suits you.
Microsoft also fosters a culture of growth mindset, respect, integrity, and inclusion, creating an empowering and innovative work environment where everyone can thrive.
Perks and Benefits
Microsoft provides an exceptional benefits package including:
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🏥 World-class healthcare
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📘 Continuous learning and certifications
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💼 Discounts on Microsoft products and services
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💰 Retirement and investment planning
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👶 Parental leave (maternity/paternity)
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🏖️ Generous paid time off
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💡 Employee resource groups and networking events
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💖 Charitable giving and volunteer programs
Commitment to Diversity & Inclusion
Microsoft is proud to be an equal opportunity employer and values diversity at all levels. All qualified applicants will receive consideration regardless of gender identity, age, ethnicity, disability, religion, or background.
If you require accommodation during the recruitment process, Microsoft will work with you to ensure accessibility and support.
How to Apply
Are you ready to take your technical expertise to the next level and make a tangible impact on enterprise collaboration?
👉 Apply today for the Technical Support Engineer – Microsoft Teams role in Bangalore, and become part of a mission-driven team shaping the future of communication.