Administrator – L3 at Wipro | IT Infrastructure Support & Service Operations Role in Mumbai 2025

Location: Mumbai, Maharashtra, India
Job Title: Administrator – L3
Requisition ID: 29168
Company: Wipro Limited
Employment Type: Full-Time
Industry: IT Services, Infrastructure Management, Support Operations

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🌐 About Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is one of the world’s leading technology services and consulting companies. Renowned for delivering end-to-end digital transformation, Wipro empowers global enterprises to navigate complexity, innovate with confidence, and accelerate toward a future-ready vision.

With a workforce of over 230,000 professionals across 65 countries, Wipro is committed to creating sustainable, intelligent businesses through a holistic portfolio that spans consulting, engineering, cloud, cybersecurity, data, and operations. At Wipro, we believe in continuous reinvention—of technology, people, and possibilities.

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🧩 Role Overview: Administrator – L3

As an Administrator – L3 at Wipro, based in Mumbai, you will be entrusted with the critical responsibility of managing, maintaining, and resolving issues related to the client’s software, hardware, networks, platforms, and infrastructure. This includes handling service requests, responding to incidents, configuring systems, and providing technical support in line with Service Level Agreements (SLAs).

The position requires an experienced professional with a proactive service approach, technical troubleshooting skills, and an unwavering commitment to client satisfaction and IT operations excellence.

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🎯 Key Responsibilities

🧠 1. Service Request Management

• Acknowledge and respond to all client-raised tickets via chat, email, voice, or incident management systems (IMS).

• Diagnose and resolve issues by analyzing logs, performing technical checks, and implementing solutions as per ticket priority and service deadlines.

• Ensure 100% SLA adherence for response and resolution times across all service requests.

• Track every request from logging to closure, providing regular status updates and ensuring the user is informed at every stage.

🔧 2. Infrastructure & Platform Maintenance

• Serve as a custodian of the client’s IT infrastructure, including systems, servers, networks, and storage, ensuring their uptime, performance, and security.

• Monitor hardware/software health checks, backup schedules, data availability, and platform logs.

• Install and configure hardware or software components as per client requirements, ensuring all dependencies and integrations are considered.

📊 3. Troubleshooting & Root Cause Analysis

• Perform root cause analysis (RCA) on recurring or critical issues to eliminate recurring incidents.

• Document solutions and create a knowledge base of resolutions for future use by team members and support staff.

• Collaborate with on-site or Level 4 teams for complex or escalated issues, ensuring timely turnaround and minimal downtime.

🔁 4. User Access & Configuration Management

• Process access requests for applications, systems, and databases as per predefined authorization matrices.

• Configure user accounts, permission levels, and system credentials while adhering to security and compliance standards.

• Maintain an audit trail of access requests, approvals, and provisioning actions for compliance tracking.

🗃️ 5. Backup, Data Recovery & Reporting

• Ensure timely backup of all critical logs, databases, and system images as per the project’s backup policy.

• Validate backup integrity and perform data recovery simulations as part of routine maintenance.

• Generate daily/weekly reports summarizing system health, ticket volumes, resolved issues, pending escalations, and SLA compliance.

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📞 Client Engagement & Communication

• Maintain high standards in client communication, both verbal and written, ensuring clarity, empathy, and professionalism.

• Provide updates on ticket progress, reasons for delays, and expected timelines proactively.

• Handle high-priority incidents and service interruptions with urgency, ensuring client satisfaction and confidence.

• Acknowledge and resolve any client feedback or complaints swiftly, taking corrective action as needed to prevent recurrence.

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🧠 Required Skills and Experience

To succeed in this role, candidates must demonstrate proficiency across the following technical and behavioral competencies:

✅ Technical Expertise

• Experience in managing Windows/Linux servers, virtual machines, and user access systems

• Working knowledge of incident, change, and problem management

• Hands-on with tools like Active Directory, SCCM, ServiceNow, Jira, or BMC Remedy

• Familiarity with networking fundamentals, server configurations, firewall rules, and OS patching

• Basic scripting knowledge (PowerShell, Shell scripts, or Python) is a plus

✅ Soft Skills

• Strong communication, documentation, and reporting abilities

• Time management and multi-tasking across concurrent tickets

• Problem-solving and analytical thinking

• Client relationship management and expectation setting

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📊 Key Performance Indicators (KPIs)

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📍 Why Join Wipro as an Administrator – L3?

🌐 Global Exposure

Be part of a global network of tech professionals delivering mission-critical services to leading enterprises.

🔁 Continuous Learning

Leverage Wipro’s robust learning ecosystem to earn certifications, attend webinars, and enhance skills in infrastructure, cloud, cybersecurity, and DevOps.

💡 Impact-Driven Work

Support real-time infrastructure operations that power critical applications across industries—finance, healthcare, manufacturing, and more.

🚀 Career Progression

Grow your career across Wipro’s Infrastructure, Cloud, and Platform Services (ICPS) with well-defined roles and leadership pathways.

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💼 Compensation & Benefits

Wipro offers a competitive compensation package including:

• 🏥 Health insurance for employees and dependents

• 🎓 Learning reimbursements and certification support

• 🏖️ Paid time off, sick leave, and wellness days

• 📈 Retirement savings plan and performance bonuses

• 🌐 Flexible work models (where applicable)

• 🎁 Employee engagement, recognition, and referral programs

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🌈 Diversity, Equity & Inclusion at Wipro

Wipro is proud to be an equal opportunity employer, committed to building an inclusive workplace where everyone feels respected and empowered. We encourage applications from:

• People with disabilities

• Women professionals

• Veterans

• LGBTQIA+ individuals

• Underrepresented communities

We value diversity in leadership, ideas, and backgrounds that help us solve tomorrow’s toughest problems with today’s most inclusive minds.

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📍 Job Location

City: Mumbai, Maharashtra
Country: India
Work Mode: Onsite or Hybrid (subject to project requirement)

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📩 How to Apply

Ready to bring your IT infrastructure expertise to one of the world’s most trusted tech firms?

Follow these steps:

1. Visit the official Wipro Careers Portal

2. Search using Requisition ID: 29168

3. Submit your updated resume and complete the application form

4. Showcase your experience in ticket resolution, system configuration, network support, and client coordination

 

Apply Here