Principal Consultant – AI Product Specialist | Genpact Careers – Bangalore, India
Job ID: ITO091739
Location: Bangalore, India
Job Type: Full-Time
Function: Consulting
Schedule: Regular
Education Level: Bachelor’s Degree or Equivalent
Posting Date: June 13, 2025
Last Date to Apply: June 18, 2025
About Genpact
Genpact (NYSE: G) is a global professional services firm with over 125,000 employees across 30+ countries, committed to delivering transformation that drives real-world outcomes. Our clients include Fortune Global 500 companies who trust us to help them reimagine their business using deep domain expertise, AI, data, and digital capabilities.
Our purpose—the relentless pursuit of a world that works better for people—drives everything we do.
Position Overview
We’re hiring a Principal Consultant – AI Product Specialist to support the implementation and governance of AI-powered solutions within our HR ecosystem, with a focus on SAP SuccessFactors. In this role, you’ll bridge the gap between technology and business by enabling responsible AI deployment in HR operations.
This role will play a crucial part in ensuring successful product rollout, user adoption, regulatory compliance, and continuous performance optimization of AI features.
Key Responsibilities
🔹 AI Rollout & Product Ownership
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Lead the deployment of AI-driven capabilities such as virtual assistants, predictive analytics, and recommendation engines in SAP SuccessFactors.
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Collaborate with cross-functional teams to align AI product strategy with business goals.
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Oversee integration of agentic AI capabilities into HR workflows, ensuring responsible innovation.
🔹 Stakeholder Coordination
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Serve as a liaison between business stakeholders, HR leaders, vendors, and IT teams.
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Collect feedback and refine AI product functionality to enhance user experience.
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Ensure AI solution delivery aligns with organizational and user expectations.
🔹 Responsible AI Governance
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Ensure compliance with internal and external AI standards and regulations.
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Document and mitigate AI-related risks, ensuring traceable audit trails.
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Advocate for ethical AI practices and inclusive design to prevent algorithmic bias.
🔹 Testing & Validation
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Create and manage comprehensive test cases for new AI functionalities.
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Validate AI outputs for performance, fairness, and acceptance across varied scenarios.
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Track user experience data to ensure high-quality outcomes and trust in AI.
🔹 KPI Management & Analytics
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Define and monitor key performance indicators (KPIs) for AI adoption and efficiency.
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Develop visual dashboards to highlight AI performance, fairness, and ROI.
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Analyze usage trends and recommend enhancements to improve engagement.
🔹 Market Research & Innovation
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Stay abreast of the latest developments in AI, HR tech, and enterprise software.
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Recommend innovative AI capabilities that support employee lifecycle transformation.
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Champion AI-centric culture and digital thinking within the HR function.
Required Qualifications
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Bachelor’s degree in Business, Computer Science, Human Resources, or a related field.
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Proven experience as an AI Product Specialist, AI Business Analyst, or equivalent role.
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Strong understanding of SAP SuccessFactors, particularly AI/ML-driven modules.
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Hands-on experience in AI testing, validation, and product lifecycle governance.
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Excellent interpersonal, communication, and stakeholder management skills.
Preferred Qualifications
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Master’s degree or certifications in AI, HR Technology, or Product Management.
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Experience with AI model governance, explainability, and fairness testing.
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Knowledge of Responsible AI Frameworks and compliance across jurisdictions.
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Familiarity with employee engagement analytics, HR chatbots, and learning algorithms.
Why Join Genpact?
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Make a Real Impact: Drive AI innovation that improves workplace decision-making.
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Global Platform: Collaborate with top-tier professionals across global teams.
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Learning & Growth: Access cutting-edge learning platforms, certifications, and leadership development.
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Inclusive Culture: Thrive in a diverse environment that values respect, ethics, and empowerment.
Equal Opportunity Statement
Genpact is proud to be an Equal Opportunity Employer. We embrace diversity and are committed to building an inclusive workplace for all employees—regardless of gender, race, ethnicity, age, disability, sexual orientation, or religion.
⚠️ Note: Genpact never charges fees during the hiring process. If you’re asked to pay for applications, kits, or training, it’s a scam. Apply only through official Genpact channels.
Apply Now
Are you ready to influence the future of AI in HR? Join Genpact as a Principal Consultant – AI Product Specialist and be a driving force in building intelligent, inclusive, and impactful digital workplaces.
Apply now and lead the next generation of enterprise AI transformation.