Wipro Careers: Technical Lead – L1 Job Opening in Bengaluru (Requisition ID: 65049)
Location: Bengaluru, India
Experience Required: 5–8 Years
Key Skillset: Portal Architecture, Technical Escalation Handling, Team Mentorship
Join Wipro as a Technical Lead – L1: Empower Innovation & Leadership
Wipro Limited, a global leader in consulting, business process services, and IT solutions, invites skilled and driven professionals to apply for the position of Technical Lead – L1 at our Bengaluru campus. With more than 230,000 employees and operations in over 65 countries, Wipro is committed to helping clients around the world transform their business through innovation, technology, and sustainable practices.
This is your opportunity to take the lead in a dynamic environment, supporting top-tier clients by managing performance, resolving complex technical issues, and mentoring high-performing teams. If you’re ready to be a part of a future-forward organization that places digital transformation at the heart of its mission, this role is designed for you.
Role Objective:
As a Technical Lead – L1, your primary responsibility is to oversee daily operations, provide technical leadership, and manage escalations while ensuring exceptional client service and team productivity. You will be instrumental in delivering efficient solutions, enhancing technical capabilities within the team, and ensuring process compliance across all operational levels.
Key Responsibilities
1. Process Oversight and Performance Monitoring
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Review daily performance metrics and dashboards to track team output and quality scores.
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Supervise Production Specialists, offering support to maintain optimal service levels.
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Analyze workflow performance and suggest data-driven improvements.
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Monitor compliance with service level agreements (SLAs) and ensure operational targets are consistently met.
2. Technical Escalation Handling and Troubleshooting
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Act as the primary contact for managing and resolving technical escalations from clients.
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Diagnose issues through root cause analysis and offer immediate resolutions.
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Provide step-by-step support to users with empathy and professionalism.
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Escalate unresolved problems to Technical Architects (TAs) and Senior Engineering Specialists (SES) when necessary.
3. Client Support and Relationship Management
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Deliver prompt, courteous, and technically sound support to clients through calls, emails, or system logs.
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Offer alternative solutions to clients to maintain business continuity and satisfaction.
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Ensure compliance with legal disclosures and service agreements during all communications.
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Record and analyze recurring issues to proactively improve service processes.
4. Knowledge Transfer and Team Enablement
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Conduct skill assessments and identify training needs for Production Specialists.
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Lead technical training sessions (triages) to enhance internal capabilities.
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Foster a culture of continuous learning by organizing regular knowledge-sharing activities.
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Encourage the adoption of emerging tools and technologies relevant to client requirements.
5. Documentation and Reporting
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Maintain accurate records of problem-solving processes and query resolutions.
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Generate trend analysis reports using call logs and escalation records.
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Ensure documentation is aligned with client expectations and internal compliance policies.
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Regularly update knowledge bases to reflect current product functionality and support protocols.
Performance Metrics
The performance of a Technical Lead – L1 is measured across several critical success factors:
Process Efficiency
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Number of cases resolved daily
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Adherence to process and quality benchmarks
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SLA compliance
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Customer feedback (Pulse Score, Net Satisfaction Score – NSAT)
Team Management
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Individual and team productivity rates
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Reduction in absenteeism
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Quality assurance scores
Capability Development
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Number of technical triages completed
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Performance in technical assessments and training modules
Mandatory Skills & Experience
Technical Skills
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Proven expertise in Portal Architecture, with hands-on experience in structuring scalable, secure, and intuitive digital portals.
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Strong diagnostic and problem-resolution capabilities for diverse technical environments.
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Proficiency in troubleshooting escalated technical queries, ideally in IT services or consulting setups.
Professional Experience
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5–8 years of relevant experience in technical support, system architecture, or leadership roles in large IT environments.
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Demonstrated success in leading support teams, resolving complex queries, and delivering high-quality service.
Desired Attributes
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Strong interpersonal skills to engage with clients and internal teams.
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Effective communication abilities, both verbal and written.
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Analytical mindset to interpret performance metrics and implement improvements.
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A collaborative approach that promotes mentorship, coaching, and team development.
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Commitment to continuous learning and adaptability in evolving technology landscapes.
Wipro’s Commitment to Reinvention
Wipro is a purpose-driven company committed to transforming how the world works and lives. Our mission to create smarter, more efficient, and more responsible digital solutions is deeply rooted in everything we do. At Wipro, you’re not just taking on a job—you’re embarking on a journey of reinvention.
We are fostering a workplace culture where everyone, regardless of ability or background, is valued and given the tools to thrive. We encourage applications from individuals with disabilities and ensure an inclusive hiring process for all.
Learning & Career Development
By joining Wipro, you gain access to:
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Comprehensive onboarding programs
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Ongoing technical training and certifications
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Global exposure through cross-functional projects
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A career path defined by performance, capability, and innovation
Why Work with Wipro?
✅ Global Brand Recognition
A trusted name in technology for over seven decades, Wipro is a company known for pioneering solutions in digital transformation and consulting.
✅ Inclusive Work Environment
We uphold a culture of equality, ensuring all voices are heard and appreciated.
✅ Innovation at Scale
From cloud transformation to AI-led operations, Wipro is driving innovation across industries with unmatched scale and speed.
✅ People-First Philosophy
We invest in your growth with learning platforms, mentorship, internal mobility, and leadership training.
How to Apply
To apply for the Technical Lead – L1 position at Wipro in Bengaluru, visit www.wipro.com/careers and search using Requisition ID: 65049. Ensure your profile highlights your experience in Portal Architecture and relevant leadership or troubleshooting roles.
Conclusion
The Technical Lead – L1 position at Wipro is an ideal opportunity for professionals who thrive in fast-paced environments and are passionate about technology, leadership, and client satisfaction. This role not only allows you to influence process and people but also places you at the heart of Wipro’s mission to redefine global business through technology.
If you’re looking to take the next step in your career by contributing to world-class projects and leading with impact, we invite you to become a part of Wipro’s reinvention journey.
Apply now and lead the way to digital excellence!