Lead Administrator – L1 Job at Wipro in Bengaluru | CISCO Wireless & Infrastructure Operations

Lead Administrator – L1 at Wipro, Bengaluru | Platform & Architecture Management with CISCO Wireless Expertise

About Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in consulting and technology services, helping clients harness the power of innovation and intelligence to solve their most complex business challenges. Operating in over 65 countries with more than 230,000 employees and partners, Wipro is committed to building future-ready, sustainable, and digitally empowered enterprises.

Visit www.wipro.com for more information on our solutions, services, and global impact.

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Job Role Overview: Lead Administrator – L1

• Job Title: Lead Administrator – L1

• Requisition ID: 64943

• Location: Bengaluru, India

• Experience Required: 5–8 Years

• Specialization: CISCO Wireless Administration

• Employment Type: Full-Time

This is a leadership-level infrastructure operations role for an experienced professional who can manage architectural planning, platform optimization, and team performance in a dynamic IT environment.

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Role Purpose

The Lead Administrator – L1 is responsible for end-to-end infrastructure architecture, day-to-day operations management, and technical leadership for the assigned tower (platform, middleware, database, backup, etc.). The individual will play a critical role in ensuring system performance, managing escalations, planning upgrades, and leading a technically skilled team to deliver exceptional client service outcomes.

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Key Responsibilities

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🔹 1. Platform Architecture & System Optimization

• Design and implement platform architecture solutions aligned with system requirements.

• Plan and lead the installation, migration, and integration of platform/database/middleware/backup environments.

• Perform technology capacity planning and align resources with business growth and scalability needs.

• Leverage latest platform features to enhance performance, availability, and resilience.

• Design and implement disaster recovery strategies and backup plans.

• Continuously fine-tune system performance to reduce inefficiencies and technical debt.

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🔹 2. Operational Management

• Lead and manage the daily operations of the infrastructure tower, including CISCO Wireless systems.

• Troubleshoot system issues, conduct root cause analysis (RCA), and implement solutions to prevent recurrence.

• Oversee upgrades, patches, migrations, backups, and configuration tasks.

• Develop and manage a shift roster to ensure seamless 24/7 operations and business continuity.

• Prepare weekly status reports for clients and internal leadership, highlighting progress, bottlenecks, and recommendations.

• Use automation and modern tools to implement Service Improvement Plans (SIPs) and eliminate manual inefficiencies.

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🔹 3. Compliance, Documentation & Quality Governance

• Create and maintain:

  • Standard Operating Procedures (SOPs)

  • Data Responsibility Matrices

  • Operations Manuals

  • Daily Test Plans

  • Architecture Blueprints

• Ensure all operations are compliant with SLAs, industry standards, and internal quality benchmarks.

• Identify risks and maintain a well-documented risk mitigation framework to handle contingencies.

• Monitor and report performance of the tower against KPIs like system uptime, incident resolution time, and client satisfaction.

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🔹 4. Team Leadership & Resource Planning

Resourcing & Hiring

• Forecast resource needs based on upcoming project demand.

• Recruit skilled professionals and ensure right-fit hiring.

• Train hiring managers and direct reportees on structured interviewing and evaluation techniques.

Talent Development

• Ensure all team members are onboarded and trained per Wipro standards.

• Design internal career paths and support the growth of high-potential employees (HiPos).

• Encourage diversity and inclusion in leadership roles.

Performance Management

• Set performance goals and review team KPIs regularly.

• Deliver timely feedback, recognition, and action plans for development.

• Ensure effective implementation of Wipro’s performance management framework (e.g., Performance Nxt).

Employee Engagement

• Lead and implement engagement programs focused on retention and team motivation.

• Monitor team satisfaction through feedback channels and address concerns proactively.

• Recognize individual and team contributions to maintain morale and excellence.

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Deliverables & Key Performance Metrics

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Key Requirements & Qualifications

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✅ Experience

• 5–8 years of hands-on experience in IT infrastructure with a specialization in CISCO Wireless Administration.

• Proven track record in managing architecture, upgrades, and live platform operations.

• Strong exposure to middleware, database, and backup environments is preferred.

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✅ Technical Expertise

• In-depth knowledge of CISCO Wireless Admin tools, protocols, and network architectures.

• Familiarity with platforms like Windows/Linux servers, SQL/Oracle databases, middleware tools, and backup technologies.

• Expertise in root cause diagnostics, capacity planning, and platform optimization.

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✅ Leadership & Soft Skills

• Strong leadership and team management capabilities.

• Excellent communication, conflict resolution, and decision-making skills.

• Ability to drive change, improve operational excellence, and mentor talent.

• High accountability and ownership of deliverables.

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Tools & Platforms

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Why Join Wipro as a Lead Administrator?

Wipro empowers you to take charge of your career growth while making meaningful contributions to enterprise IT transformation. As a Lead Administrator – L1, you will not only architect and operate complex platforms but also lead people, build talent pipelines, and automate infrastructure efficiency.

🎯 Wipro Offers:

• Clear career progression with opportunities to become Solution Architect, Delivery Manager, or Infra Practice Lead

• Access to Wipro Learning platforms, certifications, and technical workshops

• A collaborative and inclusive environment

• Participation in global projects with Fortune 500 clients

• Employee-friendly policies, wellness programs, and purpose-driven initiatives

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Our Vision for Reinvention

Wipro is in the midst of a modern reinvention, reshaping how we think, work, and lead. As the technology world continues to transform, so does Wipro — with bold strategies, AI-first solutions, and an unwavering commitment to ethics and excellence. Reinvention isn’t just a word—it’s our culture.

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Equal Opportunity Statement

Wipro is proud to be an equal opportunity employer. We actively welcome applications from individuals of all backgrounds, including persons with disabilities. Our hiring process is designed to be inclusive, accessible, and focused on skill and merit.

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How to Apply

If you’re an experienced infrastructure professional with expertise in CISCO Wireless Administration and a passion for leadership, the Lead Administrator – L1 position in Bengaluru is the perfect next step in your career.

📌 Apply Now: careers.wipro.com