Infra. Tech. Specialist – Ops at Cognizant | APM & F5 Load Balancer Expert Role in Bangalore
Infra. Tech. Specialist – Ops at Cognizant | A Career in Advanced Infrastructure Operations
Introduction
In an increasingly complex and digital-first enterprise landscape, infrastructure operations play a pivotal role in ensuring stability, availability, and performance of mission-critical systems. As businesses continue to expand their IT footprints, the need for highly specialized infrastructure professionals has never been greater. Cognizant, a global leader in technology and professional services, is hiring for the position of Infra. Tech. Specialist – Ops to support its operational excellence and infrastructure performance objectives.
This position is tailored for professionals with deep knowledge of Application Performance Management (APM) systems and Load Balancer technologies—specifically BIG-IP F5. The role offers an opportunity to work in a hybrid environment, including night shifts, and emphasizes ownership, problem-solving, and real-time support of enterprise infrastructure.
About Cognizant
Cognizant is one of the world’s most admired professional services companies, enabling digital transformation across industries through its technology, consulting, and operations expertise. With over 300,000 associates globally, Cognizant is at the forefront of delivering scalable, secure, and intelligent digital solutions. Headquartered in the United States, Cognizant has earned a place on the NASDAQ-100 index and is recognized among Forbes World’s Best Employers 2024.
Job Overview: Infra. Tech. Specialist – Ops
The Infra. Tech. Specialist – Ops is a mid-level role requiring 4 to 8 years of experience in infrastructure operations with a strong focus on APM systems and Load Balancer BIG-IP / F5 technologies. This role supports the seamless functioning of complex infrastructure environments by monitoring performance, troubleshooting critical issues, implementing solutions, and ensuring optimal system health.
Candidates must possess hands-on experience with enterprise-level load balancing and application performance tools, and be prepared to work in a hybrid model with night shift availability. The job is based in Bangalore, India, and does not require travel.
Key Responsibilities
This role encompasses a broad range of responsibilities across system monitoring, performance optimization, infrastructure planning, compliance, and team collaboration. Below is a detailed breakdown:
🔹 System Performance Monitoring
-
Proactively monitor APM (Application Performance Management) tools to ensure applications are running at peak performance.
-
Analyze system metrics, logs, and alerts to detect abnormalities and take preemptive action.
-
Use dashboards and analytics to visualize trends and diagnose long-term issues.
🔹 Load Balancer Management (BIG-IP / F5)
-
Configure, manage, and maintain Load Balancer BIG-IP / F5 to ensure effective distribution of application traffic.
-
Work closely with application teams to implement changes based on evolving business needs.
🔹 Troubleshooting and Technical Support
-
Provide Tier 2 and Tier 3 support for critical APM and Load Balancer incidents.
-
Resolve escalated infrastructure issues with minimal downtime.
-
Collaborate with vendors to troubleshoot complex system failures.
🔹 Infrastructure Integration and Coordination
-
Collaborate with DevOps, network, cloud, and security teams to ensure APM and Load Balancer technologies integrate effectively within the broader infrastructure.
-
Support application deployments by ensuring system readiness and optimal routing.
🔹 Performance Tuning and System Audits
-
Conduct periodic performance tuning for both APM and Load Balancer environments.
-
Perform infrastructure audits to ensure systems are secure, compliant, and aligned with business expectations.
🔹 Documentation and Standardization
-
Maintain up-to-date technical documentation for audits, compliance, and team onboarding.
🔹 Security and Compliance
-
Ensure infrastructure complies with enterprise security policies, encryption standards, and data privacy regulations.
-
Participate in internal and external compliance reviews, addressing vulnerabilities and applying best practices.
🔹 Maintenance and Upgrades
-
Perform regular patching, updates, and firmware upgrades to keep infrastructure secure and current.
-
Support infrastructure migrations with a focus on zero-downtime cutovers and data integrity.
🔹 Training and Knowledge Sharing
-
Mentor and train junior team members on APM tools, F5 Load Balancer configurations, and troubleshooting techniques.
-
Contribute to the creation of knowledge base articles and best practice guides.
🔹 On-Call Rotation and Incident Response
-
Participate in the on-call rotation for 24/7 support of mission-critical systems.
-
Take ownership during high-severity incidents to drive resolution, RCA, and service restoration.
Skills and Qualifications
The ideal candidate will be technically proficient, collaborative, and detail-oriented. A strong foundation in enterprise infrastructure and hands-on experience with the tools listed below is essential.
✅ Core Technical Skills
-
Proficiency in APM tools such as AppDynamics, Dynatrace, New Relic, or similar.
-
Familiarity with Linux/Unix-based environments, command-line tools, and scripting (Bash, PowerShell, or Python).
🧠 Analytical & Diagnostic Skills
-
Ability to analyze infrastructure logs, APM traces, and performance metrics to identify root causes of performance issues.
-
Strong troubleshooting and problem-resolution skills under pressure.
🛡️ Security Awareness
-
Knowledge of network security, firewall rules, DDoS protection, and secure communication practices.
-
Experience ensuring systems adhere to ITIL, ISO 27001, or NIST standards is a plus.
🤝 Soft Skills
-
Effective communication and collaboration skills for interacting with cross-functional teams and external vendors.
-
Strong documentation skills to ensure all changes, incidents, and configurations are recorded.
-
Willingness to work in a night shift and hybrid work model with high availability during critical events.
Educational Requirements and Certifications
-
Minimum 4 years of experience in infrastructure support or network operations.
-
Required: Certification in APM technologies and/or F5 BIG-IP Load Balancer.
-
Preferred: Additional certifications in Infrastructure Management, ITIL, or Cloud Operations (e.g., AWS SysOps, Azure Admin).
Work Model & Location
-
Work Type: Hybrid (Combination of remote and office-based)
-
Shift: Night Shift
-
Location: Bangalore, India
-
Travel: Not required
Why Join Cognizant?
At Cognizant, we are driven by a shared purpose—to deliver digital transformation at scale and create value for clients, communities, and our people. As an Infra. Tech. Specialist – Ops, you’ll:
-
Work on mission-critical systems that power global enterprises.
-
Be part of a collaborative, diverse, and inclusive culture.
-
Gain access to continuous learning, certifications, and professional development.
Cognizant’s people-first culture means we empower you with the tools, flexibility, and support to thrive in your role and evolve your career.
Equal Employment Opportunity Statement
We celebrate diversity and are committed to creating an inclusive environment where all individuals, regardless of race, color, religion, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic, are treated with respect and equity.
Additional Information
-
Applicants may be required to attend video or in-person interviews.
-
Please be prepared to provide a valid government-issued ID during the recruitment process.
-
Compensation and benefits are competitive and subject to change based on company policies.
If you have a disability that requires accommodation during the application process, please contact Ca********@*******nt.com with your request.
Conclusion
If you’re passionate about infrastructure performance, load balancing, and real-time system reliability, then the Infra. Tech. Specialist – Ops role at Cognizant could be the ideal next step in your career. Join a company that invests in your future, promotes a collaborative culture, and gives you the tools to succeed in the digital era.
📢 Apply Today
Be part of a global team that’s transforming IT operations with intelligence, agility, and resilience.
Apply now and take your infrastructure career to the next level with Cognizant.