Payment Service Operation Specialist Job in Chennai – Apply Now | 1–6 Years Experience | B.Com Required
Job Opportunity: Payment Service Operation (PSO) Specialist – Chennai | 1–6 Years Experience
Are you passionate about financial operations, payment processing, and regulatory compliance? If you’re someone who thrives in fast-paced environments and excels at managing financial transactions, then this opportunity is tailored just for you.
A leading business process services organization is inviting applications for the role of Payment Service Operation (PSO) Specialist at its Chennai location. This position is ideal for candidates with 1 to 6 years of professional experience in payments, customer support, and compliance. As a PSO Specialist, you will be at the heart of the company’s financial service operations, ensuring accuracy, compliance, and exceptional service delivery in all payment-related processes.
Role Overview
Job Title: Payment Service Operation (PSO) Specialist
Location: Chennai, Tamil Nadu
Experience Required: 1 – 6 Years
Job Function: Business Process Services
Role Type: Process Expert
Educational Qualification: Bachelor of Commerce (B.Com)
Job ID: 367603
Application Deadline: 30 June 2025
Key Responsibilities
As a PSO Specialist, you will be responsible for a broad range of tasks that ensure the seamless functioning of payment processes and compliance with regulatory requirements. Your daily responsibilities will include:
✅ Payment Posting and Error Resolution
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Manage the end-to-end payment posting process.
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Identify, investigate, and resolve discrepancies or errors in transactions.
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Ensure accuracy and timeliness in all postings related to various payment types.
✅ Customer Service and Query Management
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Serve as a primary point of contact for payment processing-related queries.
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Provide high-quality customer service support for clients and internal teams.
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Respond to queries related to payment reports, reconciliations, and other communication needs.
✅ Handling Various Payment Types
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Oversee and manage a wide array of payments including:
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Routine pay cycles,
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One-time payments,
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Credit and debit memos,
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Adjustments and reconciliations.
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Review and verify payment documentation to ensure compliance and accuracy.
✅ Post-Payment Investigations
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Investigate and resolve payment discrepancies brought to light by customers or internal audits.
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Coordinate with internal departments and banking partners to address and close investigation cases.
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Maintain detailed documentation for audit and tracking purposes.
✅ OFAC/Sanctions Compliance
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Perform thorough sanctions screening for all outbound and inbound payments in accordance with OFAC (Office of Foreign Assets Control) and other international regulatory requirements.
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Ensure adherence to the latest global sanction laws and regulatory guidelines.
✅ Managing SDN/Sanctioned Transactions
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Identify and freeze/stop transactions directed to SDN-listed entities or sanctioned countries.
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Escalate high-risk or non-compliant transactions to senior management for review and decision-making.
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Maintain a robust system for regularly updating the SDN (Specially Designated Nationals) list and sanctioned countries as per the directives from regulatory authorities such as the Federal Reserve.
✅ Collaboration with Investigation Teams
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Work closely with payment investigations teams to resolve issues related to sanctioned or disputed payments.
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Participate in root cause analysis to prevent future recurrences of payment failures or compliance breaches.
Required Skills & Competencies
The ideal candidate should possess the following key skills:
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Strong knowledge of payment lifecycle processes, including accounts payable, reconciliations, and memos.
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Excellent command of MS Office tools, especially Excel, for payment tracking and reporting.
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Attention to detail with a keen eye for identifying inconsistencies or errors.
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Good interpersonal and communication skills for handling customer service queries and collaborating across departments.
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Basic knowledge of financial regulations, including OFAC compliance and sanctions.
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Analytical thinking and problem-solving abilities to perform investigative tasks related to payment discrepancies.
Educational Background
Applicants should possess a Bachelor’s degree in Commerce (B.Com) or a comparable qualification in a finance-related discipline. Additional certifications in payment processing, compliance, or financial operations will be considered an asset.
Who Should Apply?
This position is perfect for you if:
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You have 1 to 6 years of relevant experience in financial operations, BPO, or banking environments.
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You have prior experience in handling payment posting, transaction verification, or sanctions screening.
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You are familiar with OFAC regulations, SDN lists, or regulatory compliance within financial services.
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You’re looking for a challenging role with growth opportunities in a structured and regulated business environment.
Career Benefits
Working as a PSO Specialist offers numerous career advantages:
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Professional Development: Exposure to international regulatory standards and compliance practices.
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Career Growth: Opportunity to build a career in global payment operations, treasury functions, or compliance roles.
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Networking: Work with a team of experienced financial professionals and compliance experts.
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Work Culture: Be part of a structured yet dynamic work environment in one of the leading Business Process Services (BPS) firms.
About the Employer
This role is with a global business process services leader, known for delivering technology-enabled solutions to clients across finance, healthcare, insurance, and compliance sectors. With a strong presence in Chennai, this organization provides employees with ample opportunities to learn, grow, and contribute to mission-critical projects.
Application Process
If you are ready to elevate your career in financial operations and meet the qualifications mentioned above, don’t miss this opportunity. Ensure to complete and submit your application by 30th June 2025.
To Apply:
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Visit the company’s official careers portal or job listing platform.
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Use Job ID: 367603 to locate the listing.
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Prepare your updated resume highlighting your experience in payment processing and customer service.
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Attach all relevant documents and certifications related to finance or compliance (if available).
Final Thoughts
The Payment Service Operation (PSO) Specialist role in Chennai is a gateway to a long-term, rewarding career in the financial services industry. With responsibilities spanning customer service, payment handling, and regulatory compliance, the role is ideal for candidates who are detail-oriented, proactive, and committed to excellence.
Whether you’re an experienced financial process executive or a rising professional in the domain of payments and compliance, this opportunity promises career growth, learning, and impactful work.
Apply today and become part of a team that powers payment excellence across the globe.