Join SAP Labs as Technical Services Manager – BASIS | Lead Cloud Transformation with SAP S/4HANA in Bangalore

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Exciting Opportunity at SAP Labs: Hiring Technical Services Manager – BASIS in Bangalore

Are you an experienced SAP Basis expert looking to take your career to the next level in a globally respected tech organization? SAP Labs is inviting skilled professionals to apply for the prestigious position of Technical Services Manager – BASIS. This is a full-time role located in Bangalore, India, and is your chance to be a pivotal player in SAP’s mission to help the world run better through innovation, collaboration, and cloud transformation.

🌐 About SAP – A Global Technology Leader

SAP is a global powerhouse in enterprise application software, helping over 400,000 customers in more than 180 countries. The company’s evolution from an ERP leader to a trailblazer in cloud technologies, data analytics, intelligent applications, and experience management makes it a dynamic place to grow your career. With over 100,000 employees and 200 million cloud users, SAP fosters a culture of inclusion, personal development, and continuous innovation.

At SAP, you are not just an employee — you’re a valued contributor to a globally connected workforce focused on shaping a better future through purpose-driven solutions.

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🔍 Job Title: Technical Services Manager – BASIS

📍 Location: Bangalore, India
🕒 Experience Required: 7+ years
📅 Apply By: Open until filled
📄 Job Type: Regular Full-Time
✈️ Expected Travel: 0–10%
🌍 Work Mode: #LI-Hybrid

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💼 What Is SAP Enterprise Cloud Services (ECS)?

The Enterprise Cloud Services (ECS) unit is part of SAP’s Product Engineering board area. ECS supports SAP’s private cloud customers by delivering infrastructure, managed services, and technical guidance. The focus lies in ensuring smooth transitions to the SAP S/4HANA Private Cloud platform and delivering high performance, reliability, and value.

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🎯 Your Role: Technical Services Manager (TSM) – BASIS

As a Technical Services Manager, you will serve as a trusted technical advisor and the single point of contact for all BASIS-related technical matters in a customer’s SAP S/4HANA Private Cloud journey. Your contribution will directly impact SAP’s global cloud transformation goals by supporting clients through seamless migrations, operations, and innovations.

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✅ Key Responsibilities

As a TSM at SAP, your role encompasses several critical areas:

• Primary Technical Contact: Act as the first point of contact for all customer-related technical issues, service requests, and incidents.

• Customer Advocacy: Understand customer business processes, goals, and pain points to suggest tailored SAP solutions.

• SAP Architecture Expertise: Offer deep insights into SAP S/4HANA architecture, migration paths, and related tools.

• High Availability & DR Design: Guide customers in designing high-availability (HA) and disaster recovery (DR) solutions within SAP environments.

• Technical Escalation Management: De-escalate critical technical situations by acting as a resolution point and coordinating SAP internal teams.

• SAP Landscape Optimization: Design optimized configurations that improve system stability, scalability, and performance.

• Service Planning: Identify top issues, develop proactive service plans, and oversee the implementation of technical tasks.

• Innovation Enablement: Advise clients on the adoption of innovative SAP tools and technologies that align with their digital goals.

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🧠 Required Skills & Experience

To thrive in this role, the ideal candidate must bring the following expertise:

📌 Technical Skills:

• Minimum 7+ years of experience in SAP Basis administration and operations.

• Deep knowledge of SAP S/4HANA, SAP HANA, Sybase, and various Unix/Linux platforms.

• Expertise in network virtualization, disaster recovery, high availability systems, and load balancer configurations.

• Hands-on experience in SAP implementation (at least 2 projects) and AMS support (at least 2 projects).

• Awareness of SAP’s latest cloud offerings, migration methodologies, and tools.

📌 Soft Skills & Leadership:

• At least 5+ years in customer-facing roles, preferably with experience managing technical escalations.

• Ability to manage multiple stakeholders and complex SAP environments.

• Strong interpersonal and communication skills, especially in English (mandatory).

• Calm under pressure, with demonstrated success in managing high-impact issues.

📌 Certifications (Preferred but not Mandatory):

• SAP Certified Technology Associate or equivalent SAP certifications.

• Cloud certifications (AWS, Azure, or GCP) are highly desirable.

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👥 Meet Your Team

The Technical Services Manager team operates globally with team members located across India, Spain, and Italy. The team culture emphasizes knowledge sharing, collaboration, and a shared passion for customer satisfaction. This is a close-knit unit that values continuous learning and improvement.

You’ll be working alongside professionals who bring enthusiasm, innovation, and deep technical know-how to the table — and who love making an impact every single day.

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🌟 Why Join SAP?

At SAP, it’s not just about a job. It’s about building your future.

• Inclusive Culture: SAP values diversity and inclusion and is committed to providing equal opportunities for all.

• Employee Wellness: Enjoy access to a wide array of health benefits and wellness programs.

• Work-Life Balance: SAP supports flexible work models and hybrid environments that align with employee needs.

• Learning Opportunities: Access to world-class learning tools and development resources.

• Global Exposure: Be part of a truly international team and work on solutions used by the world’s leading organizations.

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🌍 Equal Opportunity Employer

SAP is proud to be an equal opportunity employer that believes in celebrating the uniqueness of each individual. All qualified applicants will be considered without regard to race, religion, age, gender identity, sexual orientation, or disability status. SAP ensures accessibility accommodations for individuals with physical or mental disabilities throughout the hiring process.

For accommodation requests, please contact the Recruiting Operations Team at: Ca*****@*ap.com

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🧾 How to Apply

Interested candidates can apply through SAP’s official careers portal using Requisition ID: 405575. Make sure to upload your updated resume and certifications (if any) to stand out in the selection process.

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📌 Quick Job Snapshot

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📣 Final Thoughts

If you’re passionate about SAP technologies, customer success, and cloud transformation — and if you bring solid BASIS administration expertise — then this role at SAP Labs offers a unique and fulfilling career path. As a Technical Services Manager, you won’t just support clients — you’ll empower them to unlock the full potential of SAP S/4HANA in the cloud.

Take the next step in your SAP career. Apply today and help the world run better — one system at a time.

Apply Here