Senior Service Delivery Manager – Microsoft Security | MDR & Defender Experts Role in Hyderabad
Senior Service Delivery Manager – Microsoft Security | Join Defender Experts in Hyderabad
Location: Hyderabad, Telangana, India
Job ID: 1830426
Work Type: Full-Time | Hybrid (Up to 50% Work from Home)
Travel Requirement: 0–25%
Role Type: Individual Contributor
Profession: Program Management
Discipline: Customer Experience Program Management
🔐 Overview
In a digitally complex world dominated by evolving cyber threats, organizations across the globe are seeking smarter, proactive, and integrated security solutions. At Microsoft Security, our mission is to make the digital landscape safer for everyone. We’re redefining the cybersecurity experience through Defender Experts—Microsoft’s game-changing entry into Managed Detection and Response (MDR) services.
Now, you have the opportunity to become a key part of this transformation as a Senior Service Delivery Manager (SDM) in Hyderabad. If you’re passionate about cybersecurity, client engagement, and scaling global protection services, this is your chance to lead from the front.
💡 Why Join Microsoft’s Defender Experts Team?
The Defender Experts initiative represents Microsoft’s cutting-edge approach to MDR, where services and innovation converge. As a Service Delivery Manager, you’ll not only influence how organizations secure their assets, but also:
-
Lead security incident responses and crisis coordination
-
Build relationships with CISOs and security engineers
-
Advocate customer priorities across Microsoft’s security ecosystem
-
Elevate client experiences with the Microsoft Defender suite
You’ll be directly contributing to reshaping how enterprise security is delivered, managed, and trusted.
🧩 Key Responsibilities
As a Senior Service Delivery Manager, you’ll take on a critical role that blends strategy, technical depth, and customer experience:
✅ Trusted Security Advisor
-
Serve as the central point of contact for Defender Experts customers.
-
Guide them through complex incidents and investigations.
-
Offer actionable recommendations to enhance their cybersecurity posture.
✅ Customer Engagement
-
Foster deep and meaningful relationships across client organizations—from CISO-level executives to SOC engineers.
-
Act as a communicator and bridge between technical services and business stakeholders.
✅ Incident Handling & Escalation
-
Lead the triage and management of active security threats and incidents.
-
Collaborate with stakeholders across internal Microsoft security teams and client organizations to coordinate timely resolutions.
✅ Customer Advocacy
-
Represent the voice of the customer within Microsoft.
-
Work to influence product enhancements, service delivery optimization, and long-term partnership success.
🧠 Required Qualifications
To thrive in this role, you should have:
-
3+ years of hands-on cybersecurity experience, including roles in Security Operations Centers (SOC), incident response, or information security leadership.
-
Proficiency with Microsoft Defender products, ideally:
-
300-level knowledge of Microsoft Defender for Endpoint (MDE) and Defender for Office (MDO)
-
200-level knowledge of Defender for Cloud Apps (MDA), Defender for Identity (MDI), and Microsoft Defender for Cloud (MDC)
-
-
Proven client-facing communication skills—you can simplify complex issues and influence decision-makers.
-
Ability to translate technical solutions into strategic business value for both technical and non-technical audiences.
🎯 Preferred Attributes
-
Passion for cybersecurity innovation and customer success
-
Ability to thrive in a fast-paced, rapidly evolving managed services environment
-
Strong analytical and problem-solving mindset
-
Experience in driving enterprise-level security transformations
-
Ability to juggle multiple clients and priorities without compromising on quality
🌐 Microsoft’s Security Vision
Microsoft Security is not just about protecting our own environment—it’s about empowering global customers to defend their estates against persistent, evolving threats. By joining the Defender Experts team, you become part of a movement to:
-
Deliver end-to-end cloud-powered security solutions
-
Simplify and modernize managed detection & response services
-
Build confidence among enterprises navigating regulatory and digital complexity
You’ll be part of a growth-mindset culture that celebrates innovation, continuous learning, and ethical leadership.
🎁 Benefits and Perks
Microsoft is proud to offer industry-leading employee support and perks, including:
-
🏥 Top-tier healthcare coverage
-
🎓 Educational programs and certifications
-
💼 Retirement plans, stock purchase options
-
👶 Maternity & paternity leave
-
🏝️ Generous paid time off and holidays
-
💖 Employee giving programs
-
🌍 Inclusive and supportive work environment
-
🤝 Global networking and growth opportunities
🏆 Microsoft: Empowering Every Employee
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We uphold this vision through integrity, innovation, inclusion, and excellence. Every employee is encouraged to thrive and contribute to impactful work that touches billions of lives.
We are an equal opportunity employer. All qualified applicants will receive consideration regardless of race, gender, disability, veteran status, sexual orientation, or any legally protected characteristics. Reasonable accommodations are available during the application process.
📢 Apply Now – Become the Face of Cybersecurity Innovation
If you’re ready to be the go-to cybersecurity advisor, protect enterprises at scale, and influence the future of managed security, then this is your moment.