Lead Administrator – L1 (Contract) at Wipro, Mumbai: Drive IT Infrastructure Excellence

Location: Mumbai, India
Experience Required: 4 – 12 years
Employment Type: Contract
Company: Wipro Limited
Requisition ID: 28133

About Wipro

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a globally recognized technology services and consulting powerhouse that partners with clients to deliver innovative digital transformation solutions. With a robust presence in over 65 countries and a workforce exceeding 230,000 employees and partners, Wipro is committed to building resilient, future-ready organizations. Our comprehensive capabilities span consulting, design, engineering, and operational services. We help our clients adapt, grow, and thrive in a rapidly evolving digital landscape. Visit us at www.wipro.com for more insights.

---

Role Overview – Lead Administrator – L1 (Contract)

The Lead Administrator – L1 plays a pivotal role in managing and enhancing enterprise-level IT infrastructure components such as platforms, databases, middleware, and backup solutions. The professional will be responsible for leading architecture planning, supporting day-to-day operational tasks, ensuring high availability, and managing a skilled team to maintain performance benchmarks. This role demands a dynamic professional with a strategic mindset, deep technical expertise, and effective leadership capabilities.

---

Key Responsibilities

1. Infrastructure Architecture & Planning

• Lead the end-to-end structural design and architecture of platforms, databases, middleware, and backup systems.

• Strategically plan capacity and performance improvements aligned with future requirements.

• Implement scalable and resilient IT solutions using the latest technologies and features.

2. Operational Management

• Oversee daily operations, incident response, and root cause analysis (RCA) to resolve technical issues efficiently.

• Plan and manage the installation, configuration, upgrade, and migration activities for supported technologies.

• Continuously monitor system performance and introduce enhancements to boost operational efficiency.

• Design and implement robust disaster recovery and backup strategies.

3. Knowledge Management & Reporting

• Create and maintain Standard Operating Procedures (SOPs), daily checklists, and architecture documents.

• Provide detailed weekly reports to internal teams and clients, summarizing key metrics, system health, ongoing tasks, and future plans.

• Maintain up-to-date documentation for audits, compliance, and knowledge sharing.

4. Automation & Service Improvement

• Identify opportunities for automation in routine tasks and develop Service Improvement Plans (SIP).

• Collaborate with engineering teams to introduce smart solutions for long-term process optimization.

---

Team Leadership & Talent Development

As a Lead Administrator, your influence extends beyond technical execution to include the development of high-performing teams.

1. Talent Acquisition & Onboarding

• Forecast workforce requirements based on project demand and technology shifts.

• Hire and onboard talent in alignment with Wipro’s recruitment standards and timelines.

• Provide training to improve technical competencies and ensure readiness.

2. Performance Management

• Define clear performance objectives and track individual and team metrics.

• Conduct regular performance evaluations and share actionable feedback.

• Promote career development by identifying high-potential employees and charting progression plans.

3. Employee Engagement & Culture Building

• Foster an inclusive work environment through recognition, feedback, and growth opportunities.

• Lead team engagement initiatives and enhance morale through open communication and trust.

• Encourage participation in organizational programs such as Performance Nxt.

---

Required Skills & Expertise

• Strong hands-on experience in managing and administering IT towers including databases, middleware platforms, and backup environments.

• Proficient in troubleshooting system issues, conducting RCA, and implementing corrective measures.

• Well-versed with industry best practices for system upgrades, performance tuning, and disaster recovery planning.

• Expertise in creating SOPs, infrastructure documentation, and maintaining compliance reports.

• Capable of utilizing automation tools to streamline administrative tasks.

• Proven leadership skills with experience in managing technical teams and driving team engagement.

---

Performance Metrics & Success Parameters

The Lead Administrator – L1 is evaluated based on the following criteria:

---

Why Join Wipro?

At Wipro, we believe in constant reinvention—of technology, business, and ourselves. This role offers a chance to contribute to large-scale digital transformation initiatives, supported by a culture of innovation and continuous improvement. We are committed to diversity, inclusivity, and creating opportunities for everyone—including individuals with disabilities.

---

Application Process

If you have the technical proficiency, leadership acumen, and passion for innovation, Wipro invites you to be part of its transformative journey. This contractual role offers exposure to complex infrastructure projects across a globally recognized brand and the opportunity to grow your career in a thriving IT ecosystem.

Deadline to Apply: 30th June 2025

Location: Mumbai
Job Function: IT Infrastructure & Administration
Role Type: Contractual – Lead Administrator
Job ID: 28133

---

Final Thoughts

Joining Wipro as a Lead Administrator – L1 is more than a career move—it’s an opportunity to impact digital transformation at a global scale. Whether you’re designing fault-tolerant architecture or leading operational teams, your work will shape how modern businesses run mission-critical IT environments. Wipro provides the tools, culture, and platform for you to reimagine your future.

Apply Here