Application Engineer at Amazon RBS – Drive Automation & Cloud Innovation | Bangalore Job Opportunity
Application Engineer – Join Amazon RBS Tech and Redefine Retail Automation
Introduction
Amazon’s Retail Business Services (RBS) division is a driving force behind the company’s global retail expansion, offering technological solutions that enhance product selection, eliminate defects, and streamline operational gaps. At the heart of this division lies an exciting opportunity for an experienced and innovative Application Engineer (AE) to join a team committed to leveraging automation, machine learning, and scalable solutions that enrich Amazon’s customer experience.
If you are a problem-solver passionate about driving technical excellence and collaborating across multifunctional teams, this position offers a fulfilling career path filled with technical challenges, learning opportunities, and high-impact responsibilities.
About Retail Business Services (RBS)
RBS plays a pivotal role in Amazon’s global retail success through three core focus areas:
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Selection Optimization – Enabling faster product onboarding by sourcing, creating, and enriching ASINs (Amazon Standard Identification Numbers), which directly fuels Gross Merchandise Sales (GMS) growth.
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Defect Elimination – Resolving inbound supply chain issues and implementing long-term fixes to improve operational efficiency and enhance free cash flow.
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Air Gap Process Automation – Supporting retail operations worldwide where technical limitations create process gaps. The RBS tech team bridges these gaps with scalable automation.
With a strong commitment to operational excellence and customer satisfaction, the RBS technology team develops AI-driven automation tools that replicate human cognitive abilities to process high-volume, high-complexity tasks.
Role Overview: Application Engineer (AE)
As an Application Engineer at Amazon RBS, you will serve as a technical expert and operational lead across one or more services. You will collaborate with software developers, support engineers, operations managers, and retail stakeholders to ensure seamless system integration, process automation, and high service uptime.
Key Responsibilities
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Technical Leadership: Act as a subject matter expert for core services, providing end-to-end technical ownership and cross-team coordination.
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Project Management: Lead multi-team initiatives, manage high-impact incidents, and ensure timely resolution of complex technical issues.
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Automation & Development: Design, develop, and optimize scripts and applications to support automation and operational improvements.
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Support Strategy: Develop SLAs, monitoring solutions, operational dashboards, and documentation that drive long-term service reliability.
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Incident Response: Provide on-call support for production systems, analyze alarm triggers, and troubleshoot infrastructure or application-level issues.
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Client Onboarding: Help onboard clients to the RBS platform and guide them through its features and best practices.
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Mentorship & Training: Play an active role in mentoring junior engineers and supporting career growth across the team.
Required Skills and Experience
To be successful in this role, you should possess a balanced blend of software development acumen, technical support expertise, and strong communication skills. Below are the mandatory qualifications:
Basic Qualifications
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5+ Years of Experience in software development or technical support within complex, high-availability systems.
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Proficiency in Unix/Linux systems and modern scripting languages such as Python, Bash, or Shell.
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Solid understanding of software engineering principles, including design patterns, code quality, version control, and CI/CD pipelines.
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Expertise in relational databases such as MySQL or PostgreSQL with strong SQL scripting abilities.
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Ability to troubleshoot complex systems, debug existing code, and optimize for performance and reliability.
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Demonstrated problem-solving skills, root cause analysis, and experience handling high-impact incidents.
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Excellent interpersonal and communication skills to interact with internal teams and external stakeholders.
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Hands-on experience with code reviews, documentation, and technical leadership in a collaborative team environment.
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Aptitude for mentoring junior engineers and guiding them through both technical and career challenges.
Preferred Qualifications
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Familiarity with cloud technologies, preferably AWS (Amazon Web Services).
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Experience working on distributed systems or enterprise applications.
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Understanding of RESTful APIs and hands-on debugging of web-based services.
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Exposure to monitoring frameworks, SLA metrics, ticket management systems, and operational dashboards.
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Previous experience in automation, scripting solutions, or tool development to reduce manual effort and improve system performance.
Work Culture and Team Values
Amazon RBS fosters a dynamic, collaborative, and learning-oriented environment that empowers employees at all levels to take ownership and innovate. The tech team values:
Work-Life Balance
Amazon promotes a flexible work environment that encourages employees to design their own work-life flow. Productivity and output take precedence over rigid schedules. Whether you’re handling production issues, coding, or mentoring, you are supported to balance personal well-being and career growth.
Learning & Development
From structured online learning through platforms like O’Reilly to certifications in AWS and Machine Learning, Amazon invests in the continuous learning of its engineers. Regular knowledge-sharing sessions with senior technical leaders ensure that engineers stay updated with emerging technologies and best practices.
Mentorship and Career Advancement
Amazon’s RBS team believes in mentorship-driven growth. Engineers are given one-on-one mentorship opportunities with Principal Engineers and Senior Leaders to exchange ideas, receive career advice, and grow into future tech leaders. This culture of support extends beyond work, often including informal discussions about hobbies, life challenges, and aspirations.
Technical Stack and Tools You’ll Use
As an Application Engineer at RBS, you will work with a robust and scalable tech stack that includes:
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Operating Systems: UNIX, Linux
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Scripting Languages: Python, Shell, Bash
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Databases: MySQL, PostgreSQL
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Monitoring Tools: CloudWatch, ELK, custom internal dashboards
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Cloud Platforms: AWS (EC2, Lambda, S3, RDS, etc.)
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Version Control and CI/CD: Git, Jenkins, internal deployment pipelines
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Incident Management: ServiceNow, PagerDuty, JIRA
You will also work closely with internal tools and Amazon proprietary platforms designed for catalog management, automation workflows, and global retail operations.
What Sets This Role Apart
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Global Impact: Solutions built in this role directly impact millions of customers across Amazon’s retail ecosystem.
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Cutting-edge Innovation: Leverage AI, ML, and advanced automation to solve real-world business problems at scale.
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Cross-functional Exposure: Collaborate with engineers, product managers, retail teams, and senior leadership across global time zones.
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Ownership Culture: Take full ownership of services you build and support, from design to post-deployment monitoring.
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Diverse Career Paths: Whether you aim to grow into an SDE role, transition into program management, or rise into a leadership position, the possibilities are vast.
Who Should Apply
This role is ideal for:
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Experienced engineers who enjoy balancing hands-on coding with operational troubleshooting.
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Technical leaders who can guide projects across teams and inspire junior engineers.
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Problem-solvers who thrive under pressure and find joy in digging deep to find root causes.
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Lifelong learners interested in mastering cloud, ML, or automation technologies in a world-class company.
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Communicators who enjoy interacting with diverse teams, presenting findings, and writing clear documentation.
Join the Team – Apply Today
At Amazon, every role offers the potential to shape the future of commerce. If you’re passionate about automation, operational excellence, and customer-centric innovation, then the Application Engineer role at Amazon RBS is the opportunity you’ve been waiting for.
Take the leap into a role that will challenge you, support you, and celebrate your success. Become a part of Amazon’s journey to make history—one innovation at a time.
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