Advance Your Career as a Mortgage Servicing Specialist in Bangalore – Financial Services Hiring Now
Mortgage Servicing Specialist – Banking & Financial Services | Bangalore
Build a Meaningful Career in Mortgage Servicing – Apply by 30 June 2025
Are you passionate about the mortgage and financial services sector? Do you possess a customer-first mindset combined with strong analytical skills and a drive for operational excellence? A top financial institution in Bangalore is actively seeking a Mortgage Servicing Specialist with 1–6 years of relevant experience to join their Business Process Services division. This role is your chance to contribute meaningfully to the housing finance ecosystem while advancing your professional growth in a dynamic, supportive environment.
About the Role
As a Mortgage Servicing Specialist, you will play a pivotal role in managing loan servicing processes, offering customer support, handling documentation, and ensuring compliance with financial regulations. This position requires a solid understanding of mortgage loan products, excellent communication skills, and the ability to collaborate across departments and stakeholders. You will ensure the seamless processing of transactions, accurate data entry, and timely communication with solicitors, brokers, and internal teams.
Location: Bangalore
Experience Required: 1–6 years
Function: Business Process Services
Role: Process Expert
Job ID: 367593
Last Date to Apply: 30 June 2025
Key Responsibilities
- Deliver high-quality customer service through daily interactions, fostering trust and building long-term relationships.
- Understand individual customer needs and provide tailored mortgage servicing solutions in accordance with company policy.
- Address and resolve inquiries, complaints, and escalations professionally and promptly.
- Prepare correspondence, including payoff letters, ensuring accuracy and alignment with banking standards.
- Coordinate loan payoffs by liaising with solicitors, settlement agents, brokers, indexing teams, and credit teams.
- Track transactions and follow up with stakeholders to ensure timely action as per Turn-Around Time (TAT) guidelines.
- Perform accurate data entry to process updates such as:
- Direct debit instructions
- Offset account configurations
- Customer detail modifications
- Loan amendments and refund transactions
- Manage and review disbursements to builders and customers for construction loans, including scheduling, valuation coordination, and inspection orders.
- Handle post-loan discharge activities such as security title release verification.
- Apply interest rate discounts on variable loans as directed by the product team.
- Update loan and customer information accurately within the security and servicing systems.
- Investigate account-level queries and apply loan features as per customer requests.
Required Skills and Competencies
To excel in this role, you should demonstrate the following technical and soft skills:
Domain Knowledge:
- Demonstrated background in handling mortgage servicing tasks, banking workflows, or related financial services processes.
- Familiarity with Australian mortgage products, loan processes, and financial regulations is highly desirable.
Analytical & Technical Abilities:
- Strong analytical skills with sound judgment and reasoning capabilities.
- Attention to detail in documentation and transaction processing.
- Proficient in credit and financial analysis techniques.
- Strong proficiency in using digital tools and specialized software related to mortgage servicing and core banking operations.
Communication & Collaboration:
- Exceptional verbal and written communication skills.
- Strong interpersonal skills to engage effectively with clients and cross-functional teams.
- Capable of operating autonomously while staying coordinated with team goals and collaborative workflows.
Flexibility & Adaptability:
- Willingness to work in multiple shifts and handle dynamic workloads.
- Agile mindset to adjust to evolving policies, technologies, and customer expectations.
Educational Qualifications
- A degree in Commerce (B.Com) or a related qualification in finance, accounting, or similar disciplines is required.
- Additional certification in mortgage or banking operations is a plus.
Why Consider This Role?
This Mortgage Servicing Specialist opportunity places you at the heart of financial services operations where attention to detail, service excellence, and a strong work ethic are rewarded. You’ll gain exposure to international mortgage regulations, multi-stakeholder collaboration, and end-to-end loan servicing processes.
Professional Development:
- Exposure to global financial service standards and Australian mortgage practices.
- Opportunity to strengthen expertise in credit processing, customer service, and compliance.
- Career growth through mentorship, training, and upskilling initiatives.
Dynamic Work Environment:
- Engage in meaningful work that supports customers in one of their biggest life investments—owning a home.
- Be part of a fast-paced, results-driven environment that values integrity and collaboration.
- Join a workplace that embraces innovation and welcomes new ideas.
Application Process
Interested candidates should apply before 30 June 2025. Candidates selected in the initial screening will be notified and invited to proceed with the next stages of the evaluation process. Ensure your résumé highlights your experience in mortgage servicing, customer support, and compliance handling.
Ideal Candidate Profile
You’re a motivated individual with:
- 1–6 years of hands-on experience in mortgage servicing or financial back-office operations.
- A strong focus on customer satisfaction coupled with a high level of personal responsibility and ownership.
- Excellent command of English communication, written and verbal.
- A collaborative attitude, with the ability to navigate multiple tasks and departments simultaneously.
Summary
This is more than just a job—it’s an opportunity to become part of a team that helps people achieve their homeownership dreams. If you’re eager to work in a structured, professional setting with global exposure, this role offers a solid platform for your career growth.
Apply now and bring your mortgage servicing skills to a purpose-driven organization committed to delivering excellence in financial operations.
Secure your future in the financial services industry—join the mortgage servicing team in Bangalore today!