Amazon Careers: Administrator Role for Italian Speakers – Apply Now in Hyderabad
Administrator (Italian) – Benefits Operations | Amazon Dev Center India – Hyderabad
Are you proficient in Italian and seeking an opportunity with one of the world’s most customer-centric companies? Amazon is hiring an Administrator (Italian) for its BXT-SE division under Job ID: 3004681, based in Hyderabad. This role supports Amazon’s employee benefits operations and case management processes for regions where Italian is the primary language. It is ideal for professionals with experience in benefits administration, employee query resolution, and multilingual communication.
Job Overview
As an Italian-speaking Administrator, you will play a key role in delivering back-office support for Amazon’s employee benefit services in Italian-speaking regions. This position involves managing employee cases, handling reimbursements, coordinating with vendors, and ensuring process accuracy and compliance. You will interact with both internal support teams and external stakeholders, including insurance providers, to resolve issues efficiently.
Key Responsibilities
- Manage employee case tickets through SIM-T and designated mailboxes.
- Adjudicate employee reimbursement requests based on submitted documentation.
- Process manual enrollments and withdrawals from benefits programs.
- Conduct periodic audits and compliance control checks.
- Support vendor reporting and payroll coordination activities.
- Address employee queries received via email or ticketing system in a timely manner, adhering to SLAs.
- Coordinate with internal teams like Payroll, Employee Resource Center, Exits, and Onboarding.
- Liaise with external vendors and service providers for efficient benefits processing.
- Maintain up-to-date process documentation and recommend improvements.
- Collaborate with Team Managers and Subject Matter Experts (SMEs) for analytics and reporting on benefits data.
- Identify and escalate potential risks or process bottlenecks that may impact employees.
Language-Specific Responsibilities
- Resolve employee queries and support case management in Italian.
- Communicate with external Italian-speaking vendors and service providers.
- Draft, review, and respond to documentation, including vendor files and payment requests, in Italian.
Day-to-Day Activities
Your typical workday includes:
- Monitoring and responding to Italian-language queries from employees.
- Processing benefits-related tickets and adjudicating supporting documentation.
- Collaborating with teams across Payroll, HR, and vendor management.
- Reviewing reports and assisting with trend analysis to enhance process effectiveness.
This role is highly administrative and requires strong attention to detail, a proactive mindset, and cultural sensitivity when interacting with teams and employees from Italian-speaking regions.
About the Team
Amazon Development Center India (ADCI) was established in 2004, starting in Bangalore and later expanding to Hyderabad and Chennai. The ADCI supports Amazon’s global business strategy by developing and managing technology, products, and services that benefit millions of customers worldwide. The BXT-SE team is part of the global HR services infrastructure, ensuring seamless delivery of benefits and administrative functions.
Basic Qualifications
Applicants must possess the following minimum qualifications to be eligible for this position:
- Graduate in any discipline.
- Minimum 1 year of experience working in Italian and English.
- Excellent proficiency in both written and spoken communication in Italian and English.
- Familiarity with ticketing systems or back-office operations.
- Keen eye for detail with a strong commitment to delivering work with exceptional accuracy.
- Proven ability to perform effectively in high-pressure situations while meeting tight deadlines.
Preferred Qualifications
Candidates with the following additional experience will have an advantage:
- Background in benefits administration or employee support services.
- Experience managing vendors or handling vendor coordination.
- Knowledge of file documentation practices and digital recordkeeping.
- Familiarity with global HR processes and standards.
Essential Skills for Success
- Customer Obsession: Deliver prompt and accurate solutions to employee issues, reflecting Amazon’s core value of putting employees first.
- Bias for Action: Complete assigned benefit tasks with urgency and precision.
- Ownership: Proactively escalate risks or unresolved issues and contribute to process improvement.
- Analytical Mindset: Use data and trends to support better decision-making in benefits operations.
- Cross-Functional Collaboration: Work closely with global teams and external stakeholders to maintain smooth operations.
Workplace Culture & Diversity
Amazon values an inclusive culture that empowers all employees. The company provides workplace accommodations for candidates and employees with disabilities. If you need assistance during any stage of the hiring process—whether application, interviews, or onboarding—Amazon encourages you to reach out via their accommodations portal or your local Recruiting Partner.
Why Join Amazon as an Italian Administrator?
- Multilingual Advantage: Apply your Italian language skills in a professional and globally recognized setting.
- Global Impact: Contribute to administrative systems that support Amazon employees across international markets.
- Career Growth: Opportunity to expand into HR operations, vendor management, or analytics roles.
- Learning Opportunities: Develop knowledge in benefits, compliance, and HR systems.
- Collaborative Environment: Work with a diverse team that spans countries and departments.
Conclusion
If you are fluent in Italian and looking to grow your career in employee benefits administration within a world-class organization, Amazon offers the ideal platform. With a focus on process ownership, customer service, and team collaboration, this role offers both impact and professional development.
Apply today and become part of a team that powers Amazon’s commitment to its employees worldwide.