Join Amazon as a Spanish Quality Specialist – Last Mile Role in Hyderabad
Quality Specialist (Spanish) at Amazon – Job Overview, Responsibilities & Eligibility
Are you a quality-focused professional with strong Spanish language skills looking to work in a dynamic, global environment? Amazon is currently hiring a Quality Specialist – Spanish (Job ID: 2868457) for its Last Mile Analytics & Quality Team at the ADCI HYD 13 SEZ location. This role offers the opportunity to make a direct impact on Amazon’s delivery processes and customer satisfaction levels by supporting critical transportation and operational activities.
About the Role
The Quality Specialist will act as the initial point of contact and support for Amazon’s Last Mile logistics operations. This position requires a proactive, detail-oriented professional who thrives in a fast-paced, multitasking environment and is capable of driving process excellence through data-backed decisions and communication. Your ability to identify emerging issues, follow through on standard operating procedures, and recommend actionable solutions will be critical to success.
As a part of the Last Mile team, your work will directly influence Amazon’s delivery operations and customer satisfaction, making your contribution highly valuable.
Key Responsibilities
The Quality Specialist (Spanish) will be responsible for several critical functions:
1. Language Proficiency Requirements
- Fluency in Spanish with a minimum B2.2 level proficiency is mandatory.
- Ability to translate and facilitate information flow between Spanish and English effectively.
2. Core Functional Duties
- Execute manual audits based on SOPs (Standard Operating Procedures) and resolve discrepancies.
- Analyze communication logs, including calls, emails, chats, and text messages, and accurately transcribe the information.
- Identify recurring patterns and propose process improvements.
- Escalate issues systematically to the designated owners or teams.
- Respond promptly to stakeholder queries within defined SLAs.
- Maintain accurate documentation of daily tasks by regularly updating workflow management tools and operational trackers.
- Achieve defined business metrics including SLA compliance, quality standards, productivity benchmarks, and utilization rates.
- Collaborate with team members to meet shared goals.
- Cultivate a global mindset and develop an understanding of regional delivery and operational nuances across different geographies where Amazon operates.
Work Environment
- Shift Structure: Rotational shifts in a 24×7 working environment.
- Weekly Off: Two consecutive days off, subject to change based on business requirements.
- Location: This is an on-site position based at Amazon’s ADCI HYD 13 SEZ campus, requiring full-time presence at the workplace.
Basic Qualifications
Applicants interested in this position should fulfill the following essential qualifications:
- A Bachelor’s degree in any discipline.
- 10 to 24 months of professional experience, preferably in a quality or operations role.
- Fluency in Spanish (B2.2 proficiency or higher) and English.
- Strong verbal and written communication skills.
- Strong working knowledge of Microsoft Excel, including the ability to use functions such as pivot tables and VLOOKUP for data analysis.
- Capable of performing tasks autonomously while also contributing effectively in collaborative team environments.
- High attention to detail and problem-solving mindset.
Preferred Qualifications
Amazon seeks candidates who demonstrate additional competencies in data analysis, root-cause identification, and cross-functional collaboration:
- Experience in analyzing individual case-level data to identify root causes and provide corrective actions.
- Strong understanding of customer experience and process optimization.
- Ability to work with multiple internal stakeholders across teams to drive performance and ensure successful outcomes.
- Exposure to basic logistics operations and KPIs.
- Ability to conduct root-cause analysis (RCA) and suggest preventive measures, contingent upon data availability.
Key Competencies Required
Success in this role requires candidates to exhibit the following key strengths:
- Attention to Detail: Ability to identify issues, outliers, and inefficiencies through rigorous audit processes.
- Problem-Solving Ability: Critical thinking and proactive issue resolution.
- Communication Skills: Strong verbal and written communication in Spanish and English to collaborate effectively with stakeholders.
- Team Collaboration: Willingness to work across teams and geographies.
- Time Management: Ability to multitask and prioritize efficiently.
- Adaptability: Willingness to adjust to a dynamic, fast-paced setting with rotating work schedules.
Performance Metrics
The role has a strong focus on performance and will be measured through key metrics such as:
- SLA (Service-Level Agreement) adherence
- Productivity benchmarks
- Quality assurance scores
- Utilization rates
Performance will be tracked using internal tools and dashboards, and continuous improvement is expected as part of Amazon’s high-performance culture.
Workplace Culture and Inclusion
Amazon strives to foster a workplace culture that embraces diversity, equity, and inclusion at every level. The company encourages applications from individuals with disabilities and provides necessary accommodations during the hiring and onboarding process. If you require support at any stage of the application process, Amazon offers resources through their accommodations portal.
The role also encourages learning and growth by offering:
- Exposure to global logistics operations.
- Opportunities for process optimization and impact-driven decision-making.
- Collaboration across diverse teams and geographies.
Why Join Amazon as a Quality Specialist (Spanish)?
- Global Exposure: Work in one of the world’s largest e-commerce ecosystems with logistics operations across continents.
- Career Growth: Opportunities to expand into roles in operations, analytics, and process improvement.
- Skill Enhancement: Build your communication, analytical, and quality management skills.
- Workplace Benefits: Work in a structured yet innovative environment with clear expectations and performance metrics.
Conclusion
If you are passionate about quality, fluent in Spanish, and ready to take your career to the next level in a fast-paced and rewarding environment, this role as Quality Specialist – Spanish at Amazon could be the ideal next step for you.
Join Amazon and become a part of a mission-driven team that values excellence, innovation, and continuous improvement.
Apply today and make a lasting impact on Amazon’s Last Mile delivery operations!