Amazon Hiring IT Services Support Specialist in Hyderabad | Join Global Technical Support Team

IT Services Support Specialist – Amazon Dev Center India | Job ID: 3003476

Location: Hyderabad
Department: GSD (Global Services Desk)

Amazon is seeking a skilled and customer-focused IT Services Support Specialist to join its IT Services team at the Amazon Development Center in Hyderabad. This role offers an exciting opportunity to become the first point of contact for technical assistance and IT support across Amazon’s global corporate environment. If you possess strong troubleshooting skills, enjoy solving complex technical issues, and excel at customer communication, this is the ideal role for you.

Role Overview

As an IT Services Support Specialist, you will be responsible for providing comprehensive technical support to Amazon corporate employees and subsidiaries worldwide. You’ll field a high volume of technical service requests through chat, email, phone, and the ticketing system. This position requires a proactive, innovative professional who can quickly adapt to new tools and procedures while maintaining a high level of productivity and service quality.

Key Responsibilities

• Serve as the first line of support for IT service requests across Amazon’s global workforce.
• Provide end-to-end technical support for Windows, Mac, and Linux systems in a corporate environment.
• Accurately document customer interactions and issues in detailed call logs.
• Troubleshoot end-user issues related to computer systems, peripherals, software, and network connectivity.
• Resolve requests involving scanners, thermal printers (such as Zebra), portable handheld terminals, and thin clients.
• Effectively convey technical concepts to users in a clear and professional manner, ensuring their understanding and satisfaction with the support provided.
• Research and resolve support inquiries following defined team standards and service-level agreements (SLAs).
• Maintain adherence to standard operating procedures (SOPs) using internal knowledge management tools.
• Proactively escalate system and network outages to reduce downtime.
• Manage and resolve 15–25 active tickets concurrently.
• Stay up to date with current IT support policies and troubleshooting best practices.

A Day in the Life

Each day, you’ll engage with Amazon employees from around the world, offering real-time support through various communication channels. Your work will be instrumental in helping employees stay productive by ensuring their systems and tools are fully operational.

You’ll manage support tickets, perform root cause analysis, resolve technical issues, and log customer interactions for accountability and reference. The environment is fast-paced and dynamic, requiring excellent multitasking skills and a commitment to delivering high-quality technical support.

Basic Qualifications

Candidates must meet the following essential criteria:

• Minimum 1 year of hands-on experience supporting Windows, Mac, or Linux operating systems in a corporate environment.
• Demonstrated expertise in diagnosing and resolving issues within complex, interconnected computer systems.
• Experience maintaining and troubleshooting Zebra thermal printers, thin clients, PCs, scanners, and portable handheld devices.

Preferred Qualifications

Amazon values candidates with the following additional qualifications:

• Bachelor’s degree in Computer Science or a related technical field (or equivalent work experience).
• 1+ years of experience in help-desk or desk-side support environments.
• Technical proficiency in Microsoft Windows 10, Mac OS X, and Linux.
• Excellent written and verbal communication skills with the ability to interact with both technical and non-technical users.
• Proven ability to analyze and resolve complex issues efficiently while managing multiple tasks in a fast-paced, deadline-sensitive environment.
• Flexibility to adapt to rotating schedules, including availability for weekend and holiday shifts as required.
• Commitment to punctuality, shift adherence, and consistent work performance.

Key Competencies & Skills

• Customer Service Orientation: A passion for resolving problems and providing outstanding support to end-users.
• Technical Aptitude: Strong understanding of system-level troubleshooting and IT support tools.
• Time Management: Ability to effectively manage multiple open cases and prioritize work under pressure.
• Communication Skills: Clearly convey technical concepts to end users with varying levels of technical expertise.
• Team Collaboration: Operate efficiently both independently and as part of a larger global support team.
• Process Adherence: Follow SOPs consistently and contribute to process improvement initiatives.

Support Scope

This position supports Amazon’s corporate IT infrastructure, including but not limited to:

• Desktop and laptop systems (Windows, Mac, Linux)
• Network connectivity issues (LAN/WAN/VPN)
• Collaboration tools (email, chat platforms, remote access)
• Corporate printers and scanners
• Application support for internal software tools and platforms

Work Culture & Inclusion

Amazon promotes a diverse and inclusive work environment where every employee has the opportunity to thrive. Amazon is dedicated to providing reasonable accommodations for individuals with disabilities throughout the hiring and onboarding process to ensure equal access and support. For details, visit the Accommodations Portal or speak directly with your Recruiting Partner.

Why Join Amazon as an IT Services Support Specialist?

• Global Reach: Support users across continents and contribute to the success of one of the world’s most innovative companies.
• Career Growth: Gain exposure to enterprise-level IT operations and grow your career through Amazon’s structured learning and development programs.
• Technology-Driven Culture: Work in a forward-thinking IT environment where innovation and automation are key.
• Team-Centric Environment: Collaborate with talented IT professionals and make meaningful contributions to global tech support.
• Impactful Role: Help minimize downtime and improve employee productivity by delivering top-tier support.

Conclusion

If you are an enthusiastic, tech-savvy professional with a strong customer support mindset and technical troubleshooting skills, the IT Services Support Specialist role at Amazon Dev Center India is the perfect opportunity to advance your IT career. Join a fast-growing team that values innovation, teamwork, and high-quality service delivery.

Apply today and be part of the team that keeps Amazon running smoothly behind the scenes!

Apply Here