Technical Lead – Azure API Management Role at Wipro, Bengaluru | 5–8 Years Experience Required
Technical Lead – L1 at Wipro, Bengaluru: A Comprehensive Role Overview
Introduction
Wipro Limited, one of the global leaders in IT services and consulting, is currently hiring for the role of Technical Lead – L1 based in Bengaluru, India. With a strong global presence in over 65 countries and a workforce exceeding 230,000 professionals, Wipro is recognized for driving large-scale digital transformations. The organization prides itself on fostering innovation and supporting clients in achieving their boldest ambitions. This opening presents an exciting opportunity for professionals with expertise in Azure API Management and a passion for delivering technical excellence while mentoring and guiding production specialists.
Role Summary
The Technical Lead – L1 position is critical for ensuring smooth process execution, delivering exceptional customer service, resolving technical escalations, and building the technical capability of the team. This is a hands-on role that combines operational oversight with problem-solving and leadership.
The candidate will serve as a bridge between production specialists and team leadership, offering both technical support and performance guidance to meet defined service level agreements (SLAs). The ideal applicant will possess a keen ability to diagnose and resolve technical issues while also fostering team development through structured training and mentorship.
Key Responsibilities
1. Process Monitoring and Support
The Technical Lead will actively monitor the daily operations of the production team to ensure optimal performance. Key duties include:
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Evaluating daily transactions against performance parameters.
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Analyzing performance dashboards and metrics to assess team effectiveness.
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Assisting production specialists in meeting process KPIs by providing technical input and guidance.
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Tracking and documenting customer queries, problem-solving actions, and resolution outcomes.
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Ensuring adherence to standard operating procedures when resolving client requests.
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Maintaining process quality in alignment with SLAs and compliance protocols.
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Proactively identifying trends from call logs to improve future service delivery.
2. Technical Escalation Handling
An essential aspect of this role is to manage and resolve technical escalations efficiently:
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Address and troubleshoot client-reported issues using a systematic approach.
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Escalate complex issues to the Technical Architect (TA) or Subject Expert Specialist (SES) when necessary.
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Provide clients with accurate product support by performing diagnostic questioning.
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Guide clients step-by-step through potential resolutions in a professional and courteous manner.
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Offer alternative solutions to retain customer satisfaction when applicable.
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Follow up on escalated cases to ensure timely and effective resolution.
3. Capability Building and Training
The role emphasizes the development of people and process excellence:
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Mentor production specialists to enhance their technical capabilities.
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Identify skill gaps through performance assessments and develop targeted triage training modules.
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Conduct and coordinate technical trainings on products and tools as required.
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Maintain clear documentation on frequently occurring issues and resolutions for team reference.
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Stay updated with product updates, features, and security enhancements through ongoing learning.
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Participate in self-learning initiatives and internal knowledge-sharing sessions.
4. Operational Delivery Metrics
The Technical Lead is also expected to drive performance across the following parameters:
| Performance Parameter | Key Metrics |
|---|---|
| Process | Resolution rate, SLA compliance, customer satisfaction, quality |
| Team Management | Productivity, efficiency, attendance |
| Capability Development | Training sessions completed, technical assessment scores |
Essential Qualifications and Skills
Required Experience
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A minimum of 5 to 8 years of experience in a technical support or lead role with hands-on troubleshooting responsibilities.
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Proven track record in team mentorship, client management, and technical resolution.
Technical Expertise
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Mandatory skill: In-depth experience in Azure API Management including setup, security policies, deployment, troubleshooting, and API lifecycle management.
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Strong foundational knowledge of cloud computing concepts and ITIL-based service management.
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Excellent understanding of compliance and information security requirements in an enterprise environment.
Soft Skills
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Strong interpersonal and communication abilities.
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Effective decision-making and crisis-resolution aptitude.
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A customer-centric mindset with an emphasis on proactive support.
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Ability to multitask, manage multiple priorities, and thrive in a fast-paced environment.
Wipro’s Vision and Culture
Wipro is more than a workplace—it’s a community that thrives on continuous learning, reinvention, and inclusivity. The company’s mission is deeply rooted in digital innovation, sustainability, and purposeful business transformation. As a Technical Lead at Wipro, you will not only grow your technical skills but also help build a future-ready enterprise.
Wipro encourages its workforce to challenge the status quo and proactively participate in shaping the digital future of clients worldwide. The company actively welcomes applications from individuals with disabilities and strives to create a diverse and inclusive work culture.
Why Join Wipro?
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End-to-End Digital Transformation Partner: Work in an environment that champions innovation in cloud, AI, cybersecurity, and data intelligence.
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Learning and Development: Access to Wipro’s learning academies, certification programs, and career progression paths.
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Global Exposure: Collaborate with global clients across industries and gain exposure to international best practices.
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Purpose-Driven Environment: Contribute to meaningful projects that create value for customers, communities, and the environment.
Location and Work Environment
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Work Location: Bengaluru, India
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Work Mode: Hybrid (based on business requirements)
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Travel Requirement: None
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Team Size Supervision: Team of Production Specialists
Application Details
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Position Title: Technical Lead – L1
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Requisition ID: 68256
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Experience Level: 5-8 years
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Mandatory Skill: Azure API Management
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Employment Type: Full-time
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Location: Bengaluru, Karnataka, India
Conclusion
If you’re a seasoned IT professional with expertise in Azure API Management and a passion for guiding teams toward operational excellence, this role as Technical Lead – L1 at Wipro offers the perfect platform to expand your impact.
As Wipro continues to evolve into a modern, agile, and purpose-led company, it seeks individuals who are eager to grow, innovate, and contribute meaningfully to the digital transformation journeys of global clients. Apply now and join a team where your ideas, leadership, and expertise are celebrated.
Ready to reinvent your future? Join Wipro and be part of a business powered by purpose.