ServiceNow Architect at Wipro – Lead the Future of IT Infrastructure and Digital Transformation

Overview

Location: Bengaluru, India
Position: ServiceNow Architect
Requisition ID: 34976
Company: Wipro Limited

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in information technology, consulting, and business process services. Known for driving innovative solutions, Wipro empowers businesses to embrace digital transformation with agility and efficiency. With over 230,000 employees and partners operating across more than 65 countries, Wipro is redefining the possibilities of technology for clients, communities, and industries worldwide.

We are currently seeking an experienced ServiceNow Architect to join our growing team in Bengaluru. This role is central to leading architectural planning and day-to-day operations within the infrastructure tower, such as platform, database, middleware, or backup services. If you are passionate about creating scalable IT architectures and managing high-performing technical teams, this role presents a rewarding opportunity.

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Role Purpose

The ServiceNow Architect will serve as a key technical leader in defining and driving the structural design, planning, and implementation of critical infrastructure components. The role demands an expert who can not only design robust solutions but also manage daily operations, troubleshoot challenges, lead disaster recovery strategies, and continually optimize system performance. You will also be responsible for managing talent, overseeing team productivity, and aligning project outcomes with organizational goals.

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Key Responsibilities

1. Architectural Design and Implementation

As a ServiceNow Architect, your role begins with planning, designing, and leading the development of IT infrastructure solutions tailored to specific system and client requirements.

• Lead the design and structural planning for platforms, middleware, databases, or backup systems.

• Architect scalable, secure, and performance-driven systems to support current and future business needs.

• Implement architecture for migration, upgrades, installations, and configurations across IT platforms.

• Integrate advanced features and technologies to enhance the resilience and flexibility of deployed solutions.

• Create and enforce disaster recovery protocols and implement robust backup and recovery systems.

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2. Operations and Performance Management

In addition to strategic planning, the role requires hands-on involvement in daily operational management:

• Resolve real-time issues through detailed troubleshooting and root cause analysis (RCA).

• Oversee the maintenance, monitoring, and optimization of infrastructure to ensure system health.

• Enhance platform performance through fine-tuning and efficiency improvements.

• Use automation and proactive monitoring tools to design and implement Service Improvement Plans (SIP).

• Provide regular updates and detailed reports on performance, risks, and resolutions to stakeholders.

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3. Documentation and Compliance

Accurate and comprehensive documentation is key to effective system management and compliance:

• Create and maintain Standard Operating Procedures (SOPs), operations manuals, and data architecture guidelines.

• Ensure that operations are fully documented for knowledge transfer and auditing purposes.

• Maintain up-to-date data responsibility matrices and daily testing protocols.

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4. Client Communication and Reporting

Wipro places high value on transparency and customer experience. As an Architect, you will:

• Communicate weekly performance metrics and issue resolutions to client leadership.

• Participate in discussions around future capacity planning and architectural decisions.

• Maintain alignment between client expectations and technical outcomes.

• Avoid unauthorized changes and ensure smooth project delivery without escalations.

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Team Leadership and Talent Management

1. Resourcing and Workforce Planning

You will be responsible for building a high-performing, skilled team that aligns with business goals:

• Forecast future talent requirements and ensure resource availability.

• Lead recruitment efforts by selecting candidates with both technical and cultural fit.

• Provide guidance to direct reports on effective hiring practices.

2. Training and Capability Development

The role includes continuous upskilling and mentoring of team members:

• Facilitate onboarding, role-specific training, and knowledge-sharing sessions.

• Support internal growth by identifying and nurturing high-potential employees (HiPos).

• Conduct regular technical reviews and feedback sessions to enhance performance.

3. Performance and Career Development

Wipro’s culture emphasizes meritocracy and growth. As a leader, you will:

• Set clear performance expectations and review progress through appraisals and feedback.

• Drive adoption of performance enhancement tools like Performance Nxt.

• Create customized growth plans and provide leadership opportunities to aspiring talents.

4. Employee Engagement and Satisfaction

Engaged teams deliver better outcomes. Your role will include:

• Monitoring team engagement levels and proactively launching initiatives to enhance morale.

• Recognizing team efforts through appreciation and structured reward systems.

• Assigning high-impact projects to team members to encourage ownership and professional enrichment.

• Fostering diversity, equity, and inclusion, especially in leadership roles.

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Performance Parameters and KPIs

Performance will be monitored across various dimensions to ensure operational excellence and client satisfaction.

1. Operations of the Tower

2. Project Execution

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Ideal Candidate Profile

To be successful in this role, you must demonstrate both technical depth and leadership maturity.

Technical Expertise

• Deep understanding of ServiceNow platform architecture, integrations, and best practices.

• Hands-on experience with databases, middleware, cloud infrastructure, and backup systems.

• Proficiency in automated deployment, infrastructure-as-code (IaC), and capacity planning.

• Familiarity with ITIL frameworks, monitoring tools, and SLA compliance metrics.

Leadership and Strategic Vision

• Experience managing diverse technical teams with clear vision and structured execution.

• Proven ability to lead multi-phase IT projects from inception through deployment.

• Strong analytical mindset with the ability to solve complex challenges and mitigate risks.

Communication and Collaboration

• Excellent verbal and written communication skills.

• Ability to present architecture plans and technical concepts to business stakeholders.

• Skilled at collaborating across cross-functional teams and global delivery models.

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Why Join Wipro as a ServiceNow Architect?

Wipro offers more than just a job—it offers a career with purpose, global impact, and innovation at its core.

1. Digital Leadership

Be part of cutting-edge initiatives that empower Fortune 500 clients to innovate through cloud, automation, AI, and digital platforms like ServiceNow.

2. Career Growth

Whether you’re an architect today or aspire to become a practice head tomorrow, Wipro’s internal growth paths, learning academies, and leadership grooming programs will support your journey.

3. Inclusive Culture

Wipro actively promotes diversity and inclusion, and this role welcomes applications from candidates with disabilities and diverse backgrounds.

4. Global Exposure

Work with globally distributed teams, contribute to multinational client ecosystems, and develop cross-cultural collaboration skills.

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Conclusion

If you are a passionate technology leader ready to shape the architecture and operations of enterprise systems, then the ServiceNow Architect role at Wipro’s Bengaluru location offers the ideal platform. With a focus on innovation, strategic impact, and team development, this role is integral to Wipro’s commitment to delivering future-ready digital transformation.

Apply Here