Senior Technical Support Engineer – SharePoint & OneDrive Jobs at Microsoft | Bangalore Hybrid Role

June 21, 2025 AllindiaHires

Join Microsoft as a Senior Technical Support Engineer – SharePoint & OneDrive (Bangalore, India)

Job ID: 1832251
Location: Bangalore, Karnataka, India
Work Mode: Hybrid (Up to 50% remote)
Employment Type: Full-Time
Experience Required: 4+ years in IT support or technical troubleshooting
Date Posted: June 20, 2025

Introduction

Are you passionate about solving complex technical problems and enabling seamless digital experiences for global customers? Microsoft is seeking a Senior Technical Support Engineer to join its dynamic Customer Service & Support (CSS) team under the Customer Experience & Success (CE&S) organization. This is an excellent opportunity to deepen your expertise in SharePoint and OneDrive for Business, work with cutting-edge cloud technologies, and directly impact enterprise-level digital transformation efforts.

At Microsoft, we strive to empower every individual and organization to achieve more. This role is part of a customer-first culture that emphasizes continuous learning, innovation, inclusion, and collaboration.

About the Organization – CE&S and CSS

The Customer Experience & Success (CE&S) organization comprises over 45,000 professionals worldwide, focused on accelerating customer success through Microsoft’s products, services, and support infrastructure. This division ensures exceptional customer satisfaction across consulting, customer success, and support.

The Customer Service & Support (CSS) unit within CE&S is tasked with resolving customer challenges rapidly, preventing recurring issues, and maximizing the value customers gain from Microsoft solutions.

Why This Role Matters

As a Senior Technical Support Engineer, you will play a pivotal role in Microsoft’s mission to deliver seamless support and trustworthy solutions to its clients. Your expertise in SharePoint architecture, content deployment, and OneDrive capabilities will be instrumental in resolving high-impact technical issues and enabling enterprise-grade collaboration.

Key Responsibilities

🛠 Technical Problem Solving

Own and resolve complex technical support cases related to SharePoint Online, SharePoint On-Prem (2010, 2013, 2016, 2019), and OneDrive for Business.
Use diagnostic tools, logs analysis, and PowerShell scripting to identify, troubleshoot, and address underlying technical problems.
Collaborate with customers to analyze technical environments, advise on best practices, and provide in-depth issue resolution.

🤝 Customer Advocacy

Serve as a trusted advisor for Microsoft customers, ensuring timely response, transparency, and satisfaction throughout the support lifecycle.
Deliver an exceptional support experience by understanding customer pain points and aligning support efforts to business outcomes.

📚 Knowledge Sharing & Coaching

Share your expertise with peers by developing technical documentation, mentoring junior engineers, and delivering internal readiness sessions.
Build and contribute to technical communities that encourage the exchange of insights, scripts, and troubleshooting techniques.

⚙ Collaboration with Product Engineering

Work closely with Microsoft’s product engineering and supportability teams to report bugs, suggest improvements, and help build future diagnostic tools and automation capabilities.
Influence future versions of Microsoft products based on customer feedback and field experiences.

Required Skills and Qualifications

✅ Core Technical Expertise

Minimum 4+ years of experience in technical support, troubleshooting, or IT retail services, preferably focused on Microsoft technologies.
At least 3+ years of hands-on experience supporting SharePoint (Online and On-Prem) and OneDrive for Business in enterprise environments.
In-depth understanding of SharePoint architecture, site collections, retention policies, content deployment, and compliance/security features (e.g., DLP, eDiscovery).

🧠 Advanced Knowledge Areas

Proficiency with PowerShell scripting for administrative automation.
Experience with ULS log analysis and use of SharePoint migration tools.
Familiarity with Microsoft 365 ecosystem and integration workflows with SharePoint and OneDrive.
Hands-on expertise in file sharing, permissions management, sync client behavior, and storage optimization in OneDrive.

🌐 Language Skills

Must be fluent in English, with excellent verbal and written communication skills.

Preferred Qualifications

Microsoft certifications in M365, SharePoint, or Azure platforms.
Exposure to incident management systems, ticketing platforms, or ITIL processes.
Experience working with global clients or handling high-severity incidents.

Soft Skills and Attributes

Analytical thinking and a structured approach to problem-solving.
Collaboration-first mindset with a willingness to work across diverse teams.
Proactive attitude with a strong sense of ownership and accountability.
Excellent time management and multitasking skills, especially under pressure.
Passion for learning, innovation, and helping others succeed.

Growth Opportunities

This role offers significant opportunities for:

Career advancement into technical leadership, program management, or product engineering roles within Microsoft.
Specialization in cloud architecture, security compliance, or enterprise collaboration tools.
Exposure to global customers and next-generation technologies including AI-enhanced support systems.

Benefits & Perks

Microsoft offers a comprehensive benefits package designed to support the holistic well-being and professional growth of its employees, including:

🏥 Industry-leading healthcare coverage
📘 Access to learning and certification resources
💼 Product discounts and service perks
👨‍👩‍👧‍👦 Maternity & paternity leave
🏖️ Generous paid time off and leave policies
💰 Savings and investment plans
🤝 Networking and mentorship opportunities
🎁 Employee giving and volunteer programs

Work-Life Flexibility

This position allows for up to 50% remote work, offering flexibility and work-life balance while maintaining team collaboration and customer responsiveness.

Diversity and Inclusion at Microsoft

Microsoft is committed to fostering an inclusive workplace that reflects the diversity of the world we serve. All qualified applicants are encouraged to apply regardless of race, gender, disability, religion, nationality, or any other protected status. We also provide reasonable accommodations for applicants with disabilities.

How to Apply

Ready to make a difference in the lives of millions of users and grow your career at the forefront of digital collaboration?

👉 Apply now for the Senior Technical Support Engineer – SharePoint & OneDrive role at Microsoft, Bangalore.

Be a part of a global tech leader driving innovation, learning, and meaningful impact

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