Cognizant Hiring Helpdesk Specialist with Strong Excel Skills – Apply Now!

Job Opening: Multi Channel Helpdesk Specialist | Cognizant Careers

Job Title: Multi Channel Helpdesk Specialist
Work Mode: Onsite (Rotational Shifts)
Department: PE-CX-Multi Channel Helpdesk
Location: [Specify Location – Placeholder]
Certifications Required: Microsoft Office Specialist: Excel, Google Ads Certification

Overview

Cognizant, a global leader in professional services and digital transformation, is currently hiring a Multi Channel Helpdesk Specialist to strengthen our customer support operations. This role offers an exciting opportunity to engage with clients across multiple communication channels while contributing to key marketing functions such as search campaign optimization and email marketing. If you are a highly motivated individual with a passion for delivering exceptional support, analyzing data with MS Excel, and improving user experiences, we encourage you to apply.

Key Responsibilities

• Deliver prompt and professional customer service across various platforms including phone, email, chat, and ticketing systems.
• Analyze customer support data using MS Excel to extract insights and identify recurring issues.
• Contribute to the optimization of search engine marketing (SEM) and search engine optimization (SEO) campaigns.
• Support the execution of email marketing initiatives by collaborating with marketing teams, monitoring campaign performance, and preparing reports on key performance indicators.
• Maintain and update accurate records of customer interactions, ensuring privacy and data protection.
• Participate in ongoing training and development workshops to stay current with technology trends and service standards.
• Offer valuable suggestions to improve helpdesk tools, processes, and customer touchpoints.
• Collaborate with internal departments (e.g., IT, Marketing, Product) to resolve complex customer concerns.
• Review customer feedback, analyze pain points, and suggest actionable improvements.
• Contribute to the formulation and periodic review of helpdesk SOPs and escalation processes.
• Ensure all customer-facing communication adheres to brand standards and company policy.
• Participate in performance evaluations of helpdesk operations and propose data-backed enhancements.
• Share insights and support continuous improvement initiatives with fellow team members.
• Provide frontline feedback on user experience and interface challenges affecting customer service.

Required Skills & Qualifications

• Strong command of Microsoft Excel, including formulas, charts, pivot tables, and data visualization tools.
• Basic understanding of digital marketing principles, particularly related to SEO/SEM strategies.
• Familiarity with email marketing platforms and performance tracking tools.
• Exceptional written and verbal communication skills in English.
• Comfortable working in a rotational shift schedule that may include weekends and holidays.
• Ability to multitask and adapt to fast-changing environments and customer priorities.
• Customer-first mindset with a proactive approach to identifying and solving issues.

Preferred Certifications

• Microsoft Office Specialist: Excel – Valid certification demonstrating advanced proficiency.
• Google Ads Certification – Proof of familiarity with search campaign strategies and digital advertising platforms.

Why Cognizant?

• Dynamic Workplace: Work in an agile, high-energy environment with diverse global teams.
• Career Growth: Access to continuous learning programs, training workshops, and internal mobility.
• People-First Culture: Thrive in a supportive workplace that values diversity, collaboration, and innovation.
• Global Recognition: Become part of a world-renowned organization recognized by Forbes as one of the Best Employers for 2024 and proudly listed on the NASDAQ-100.
• Purpose-Driven: Be part of initiatives that support communities, promote sustainability, and drive social good.

About Cognizant

Cognizant is a leading global IT services and consulting company, helping clients modernize technology, transform operations, and create engaging digital experiences. With its headquarters in the United States and a presence in more than 35 countries, Cognizant is widely recognized for delivering innovative, data-driven, and customer-focused solutions across a broad range of industries.

As a trusted transformation partner, Cognizant supports clients across finance, healthcare, retail, logistics, and technology sectors, leveraging emerging technologies such as cloud computing, AI, IoT, and data analytics.

Equal Opportunity Employer

Cognizant actively promotes a workplace culture that embraces diversity and inclusivity. We welcome applicants from all backgrounds and ensure fair consideration regardless of race, ethnicity, gender, religion, age, disability, sexual orientation, or veteran status.

If you require a reasonable accommodation to participate in the job application or interview process, please email Ca********@*******nt.com with your contact information and accommodation request.

Additional Information

• Compensation: Salary and benefits are competitive and will be discussed during the interview process. All compensation information is accurate as of the date of posting and subject to change.
• Interview Process: Candidates may be invited for in-person or virtual interviews. A government-issued ID may be required at the time of interview.
• Location: This is an onsite role that requires working from the designated office location.

Ready to join a purpose-driven team and elevate your customer support career? Take the next step in your career journey—join Cognizant as a Multi Channel Helpdesk Specialist and contribute to transforming the customer support experience.

Apply Here