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June 20, 2025 AllindiaHires

Technical Lead – L1 at Wipro, Bengaluru: Drive Innovation with Full stack MEAN Expertise

Location: Bengaluru, India
Requisition ID: 67758
Job Level: L1 – Technical Lead
Required Skills: Full stack MEAN (MongoDB, Express.js, Angular, Node.js)
Experience Required: 5–8 Years
Company: Wipro Limited

Introduction: Build the Future with Wipro

Wipro Limited, listed on NYSE (WIT), BSE (507685), and NSE (WIPRO), is a global leader in information technology, consulting, and business process services. With a strong presence in over 65 countries and a workforce exceeding 230,000 professionals, Wipro is deeply committed to helping organizations achieve their digital transformation goals. The company’s expertise in engineering, operations, design, and consulting empowers clients to reimagine their business models, innovate continuously, and create sustainable, future-ready enterprises.

Wipro is actively seeking experienced and driven professionals for the role of Technical Lead – L1 to be based in Bengaluru, India. This opportunity is ideal for individuals with strong Fullstack MEAN capabilities and a desire to lead high-performing teams in a dynamic digital environment.

Role Objective: Lead Performance and Technical Delivery Excellence

The Technical Lead – L1 plays a pivotal role in ensuring the seamless execution of technical processes, mentoring production specialists, managing client escalations, and driving operational efficiency. This role demands a proactive leader with deep technical acumen, process understanding, and people management skills.

As a Technical Lead, you will act as the first point of escalation for technical concerns, help your team troubleshoot issues efficiently, and implement preventive measures to improve overall service delivery. Your role also includes capability development by mentoring your team, organizing triages, and contributing to technical knowledge sharing.

Key Responsibilities: Lead, Support, and Inspire

1. Performance Oversight and Process Support

Monitor Daily Operations: Supervise the daily performance of Production Specialists to ensure compliance with operational standards.
Performance Review: Analyze team dashboards and identify improvement areas in productivity and quality.
Process Improvement: Provide timely guidance and support to team members to address process gaps and enhance output.
Query Management: Log and track client queries, analyze resolution trends, and ensure transparency in resolution status.
Compliance & SLA Adherence: Ensure all customer interactions meet contractual Service Level Agreements (SLAs).
Call Log Analysis: Document call logs to identify recurring issues and design preventive strategies.
Escalation Protocol: Promptly escalate unresolved or complex client issues to the Team Leader or Subject Matter Experts.
Client Communication: Ensure clear, professional, and informative communication before and after every customer interaction.
Legal & Policy Compliance: Maintain compliance with all client agreements and legal mandates to avoid regulatory risks.

2. Technical Escalation and Resolution Management

Troubleshooting & Diagnosis: Address complex client issues through step-by-step problem diagnosis using MEAN stack expertise.
Timely Escalation: Escalate unresolved challenges to the Technical Architect (TA) or System Engineering Support (SES) when necessary.
Product Support: Deliver user-friendly, courteous, and solution-oriented assistance to clients on technical issues.
Alternate Solutions: Offer viable alternatives to clients to ensure high satisfaction and retention.
Follow-Up Calls: Maintain communication with clients post-resolution to gather feedback and ensure contractual compliance.

3. Capability Building and Training

Mentorship: Guide Production Specialists in expanding their technical knowledge and improving troubleshooting effectiveness.
Skill Gap Identification: Interview team members to identify skill deficiencies and curate targeted training content.
Triage Implementation: Conduct skill-enhancement triage sessions based on product updates and process gaps.
Client Coordination: Notify clients of upcoming internal trainings to maintain transparency and collaborative trust.
Continuous Learning: Stay updated with emerging product features, industry trends, and training mandates.

Performance Metrics and Deliverables

To ensure success in this role, the Technical Lead is evaluated on three core performance dimensions:

1. Process Management

Volume of queries resolved per day
Adherence to quality benchmarks and SLAs
Customer feedback and satisfaction metrics (Pulse score, NSAT, ESAT)

2. Team Productivity

Individual and collective team productivity
Attendance, punctuality, and absenteeism tracking

3. Training and Capability Enhancement

Number and quality of triages conducted
Team performance in technical assessments

Technical Skill Requirements

The ideal candidate must demonstrate hands-on proficiency in the MEAN Fullstack Development Suite, including:

MongoDB – Schema design, query optimization, and document management.
Express.js – Server-side logic implementation and RESTful API integrations.
Angular – Frontend development, reactive forms, routing, and UI optimizations.
Node.js – Server-side scripting, asynchronous programming, and event-driven architecture.

Experience in designing end-to-end web applications using the MEAN stack is essential, along with the ability to debug code, manage application performance, and implement scalable solutions.

Qualifications and Experience

Educational Requirement: Minimum 15 years of full-time education in Engineering, Computer Science, or a related technical discipline.
Professional Experience: 5 to 8 years of hands-on experience in technical support, application development, or IT operations.
Leadership Experience: Proven track record of team mentorship, performance management, and capability development.

Why Choose Wipro?

Wipro’s mission is to empower individuals and businesses through cutting-edge technology and inclusive leadership. As a Technical Lead – L1, you are not only helping clients resolve their digital challenges but also shaping the technical future of your team.

Benefits of Joining Wipro:

Opportunity to work on high-impact digital transformation projects.
Access to global learning platforms and technical certifications.
Dynamic and inclusive workplace culture.
Competitive compensation and growth opportunities.
Recognition and rewards for performance excellence.
Disability-inclusive hiring policies to promote workplace equality.

At Wipro, we believe in constant reinvention—of systems, processes, careers, and people. The work you do here has a global impact, helping clients thrive in an ever-changing world.

A Career Built on Purpose

Wipro is not just another technology company. It is a purpose-driven organization where innovation, transformation, and reinvention come together to deliver results that matter. By joining Wipro as a Technical Lead, you’ll be part of a workforce that values adaptability, forward-thinking, and community impact.

Whether it’s leading your team, resolving high-priority client issues, or building future-ready platforms, your role will contribute to a larger mission—to build a smarter, faster, and more inclusive world.

Equal Opportunity Employer

Wipro is proud to be an equal opportunity employer. We are committed to building a workplace that celebrates diversity and fosters inclusion. Applications from individuals with disabilities are not just welcomed—they are encouraged.

Apply Now

Are you ready to take charge of your career, empower your team, and lead technical innovation at one of the world’s leading IT companies?

Join Wipro as a Technical Lead – L1 in Bengaluru. Apply today and transform your ambition into impact.

For more information and to apply, visit: www.wipro.com

Apply Here

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