Technical Support Engineer – Azure Cloud Support | Microsoft Careers – Bangalore (Hybrid Role)
Technical Support Engineer – Azure Cloud Support | Microsoft Careers – Bangalore, India
Meta Description:
Apply for the Technical Support Engineer role at Microsoft Bangalore. Provide Azure cloud support, troubleshoot complex issues, and enhance customer satisfaction. Flexible work, growth opportunities, and global impact await.
Advance Your Tech Career at Microsoft: Join as a Technical Support Engineer in Bangalore
At Microsoft, innovation meets purpose. With over 17,000 employees in the Customer Experience & Success (CE&S) division globally, the company is committed to enabling every customer to achieve business value through world-class support and service delivery. Within this framework, the Customer Service & Support (CSS) team is hiring talented professionals who are passionate about cloud technology, technical troubleshooting, and delivering unmatched customer success.
Microsoft’s CSS team in Bangalore, Karnataka, is currently looking for a Technical Support Engineer to help support the Windows Azure Platform—a cornerstone of Microsoft’s global cloud strategy. This full-time role allows up to 50% remote work, offering both flexibility and dynamic, on-the-ground problem-solving exposure.
About the Role: Technical Support Engineer – Azure Cloud
As a Technical Support Engineer, you will be a vital player in Microsoft’s Azure cloud support team. You’ll be responsible for resolving complex technical issues, working directly with customers, and driving resolution of escalated incidents.
The Windows Azure Platform enables customers, developers, and businesses to build, deploy, and manage applications through Microsoft’s globally distributed cloud infrastructure. Your role will empower users across industries to succeed in their digital transformation journeys, using cutting-edge cloud solutions.
What You’ll Do – Core Responsibilities
In this position, you will:
🔧 Troubleshoot and Resolve Technical Issues
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Own and resolve customer-reported technical problems related to the Azure platform, ensuring efficient root-cause analysis and permanent fixes.
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Work with various tools and logs (e.g., Wireshark, tracert, ping) to analyze network and system behaviors.
🤝 Customer Engagement and Communication
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Maintain clear, respectful, and technically sound communication with customers throughout the resolution lifecycle.
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Build customer trust by guiding them through complex issues, educating them about preventative strategies, and ensuring long-term satisfaction.
📈 Collaboration Across Teams
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Work with Product Group (PG) engineers, internal operations teams, and engineering stakeholders to accelerate issue resolution and enhance Azure platform capabilities.
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Share insights and patterns observed from customer cases to contribute to platform stability and support readiness.
⚙️ Operational Efficiency
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Reduce incident time-to-resolution by implementing robust support strategies and recommending proactive solutions.
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Track and manage support escalations, aiming to maintain less than 10% escalation rate to product engineering teams.
🧠 Knowledge Sharing and Learning
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Contribute to documentation, internal wikis, and knowledge base articles to benefit future incident handling.
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Engage in regular platform training, mentoring, and peer learning to continually enhance your technical skills and business acumen.
Key Technical Areas
The ideal candidate will have working knowledge or interest in:
✅ Azure Platform
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Azure services overview, architecture, and deployment models
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Platform development, troubleshooting, and diagnostics
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Familiarity with Azure subscriptions, resource groups, and cost management tools
✅ Networking
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Core networking concepts: IP routing, DNS, NAT, VPN, load balancing
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Tools: Wireshark, tracert, ping, nslookup
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OSI Model comprehension and network packet analysis
✅ Operating Systems & Virtualization
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Experience with Windows Server, Active Directory, and Hyper-V
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Knowledge of Virtual Machine configuration, system internals, and administration
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Understanding of security, privileges, and performance tuning
Who You Are – Required Qualifications
Candidates must meet the following criteria:
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Bachelor’s degree in Computer Science, Information Technology, or a related field
OR at least 3+ years of hands-on experience in technical support, IT consulting, or cloud operations -
Strong written and verbal communication skills in English
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Problem-solving and critical thinking mindset
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Desire to learn and adapt in a fast-changing, cloud-first environment
Preferred Qualifications
While not mandatory, these qualifications will set you apart:
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Knowledge of cloud computing models, especially Azure or similar platforms like AWS and GCP
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Technical expertise in:
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Windows Networking
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Operating Systems & Virtualization
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Azure services, deployment, and diagnostics
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Experience handling incident management, customer escalations, and support ticket resolution
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Familiarity with support tooling and ticketing systems such as ServiceNow, Jira, or similar
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Cloud certification (e.g., Microsoft Certified: Azure Fundamentals or Azure Administrator Associate) is a plus
Security Clearance Requirements
This role is subject to Microsoft’s security policies. Candidates must pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter, to maintain alignment with customer and compliance expectations.
Work Model and Travel
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Location: Bangalore, Karnataka, India
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Work Model: Up to 50% remote flexibility (hybrid role)
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Travel: Occasional travel (0–25%) for team off-sites, training, or customer events
This flexible setup provides the best of both worlds—on-site collaboration and remote work-life balance.
Why This Role Matters
In a world that’s increasingly reliant on cloud infrastructure, customer experience has become the differentiator. As a Technical Support Engineer, you are the frontline enabler of customer success, acting as both a problem solver and a trusted advisor. Your technical insights and resolution capabilities directly impact customer retention, satisfaction, and loyalty.
You’ll also be working in a highly collaborative environment where innovation, curiosity, and cross-functional partnership are encouraged daily.
Employee Benefits at Microsoft
Microsoft provides a generous benefits package tailored to support its global workforce:
💼 Career Development
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Global mobility programs
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Access to learning platforms and cloud certifications
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Internal mentorship and promotion opportunities
🏥 Healthcare Coverage
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Comprehensive health insurance (medical, dental, vision)
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Mental wellness programs
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Employee assistance services
👨👩👧👦 Family Support
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Paid parental leave
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Fertility and adoption assistance
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Flexible work options for family needs
🏖️ Time Off & Lifestyle
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Generous vacation and public holiday policy
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Paid volunteering leave
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Wellness days
💸 Financial Benefits
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Employee stock purchase plan
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Savings and retirement programs
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Performance bonuses and incentives
Microsoft’s Inclusive Work Culture
At Microsoft, diversity is not just a checkbox—it’s a commitment. The company believes that diverse perspectives drive better solutions and better outcomes. Microsoft is proud to be an Equal Opportunity Employer, welcoming applicants regardless of:
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Age
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Gender identity or expression
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Sexual orientation
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Race or ethnicity
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Disability or medical condition
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Religion
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Veteran status
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Marital or parental status
Accommodations are provided for candidates with disabilities throughout the hiring process.