Exciting Job Opening: L3 Administrator Role at Wipro in Hyderabad
Introduction Wipro Limited, a globally renowned leader in technology services and consulting, is inviting applications for the role of Administrator – L3 based in Hyderabad, India. This full-time opportunity is designed for experienced IT professionals who are passionate about resolving technical issues and ensuring seamless operations in client environments. With a legacy of innovation and a global presence across 65+ countries, Wipro offers a dynamic work environment driven by purpose and reinvention.
About Wipro Limited Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a trusted global name in digital transformation and technology consulting. The company is recognized for its end-to-end capabilities across consulting, engineering, design, and operations. With more than 230,000 employees and business associates worldwide, Wipro is committed to delivering sustainable solutions to clients, communities, and partners. For more information, visit www.wipro.com.
Position Overview: Administrator – L3
Job Location: Hyderabad, India
Employment Type: Full-Time
Requisition ID: 32362
Role Objective The Administrator – L3 plays a critical role in managing, maintaining, and troubleshooting client software, hardware, and network infrastructure. The position is focused on delivering timely resolutions to service requests in adherence to client-defined SLAs while ensuring high levels of satisfaction and minimizing escalations.
Key Responsibilities
- Issue Resolution & Ticket Management:
- Respond promptly to service requests raised by client end-users via multiple channels (email, chat, phone, and ITSM tools).
- Analyze issues, perform root cause analysis, and ensure timely ticket closure within defined SLA timelines.
- Prioritize high-severity issues and offer immediate resolutions to maintain uninterrupted service delivery.
- Infrastructure Monitoring & Maintenance:
- Act as a custodian for the client’s IT infrastructure including servers, storage systems, networking equipment, and software platforms.
- Conduct regular audits, system health checks, and ensure optimal performance and availability.
- Implement preventive measures to mitigate recurring issues and infrastructure failures.
- System Configuration & Installation:
- Install and configure hardware and software as per client requirements.
- Provide support for updates, patches, and system upgrades to maintain security and efficiency.
- Access Control & Data Management:
- Manage user access rights and permissions based on organizational policies.
- Ensure timely data backups and maintain logs to facilitate data integrity and compliance.
- Client Interaction & Collaboration:
- Coordinate with onsite and remote support teams for resolving complex technical issues.
- Deliver updates and technical insights to stakeholders regarding incident status and resolution paths.
- Automation & BOT Log Review:
- Monitor logs generated by AI-powered Chat BOTs to identify unresolved queries.
- Ensure every request captured by automation tools is addressed efficiently.
Performance Metrics
To ensure continued excellence in this role, performance will be measured based on the following parameters:
- SLA Compliance: 100% adherence to defined resolution timelines.
- Client Satisfaction: Zero client escalations and positive feedback.
- Efficiency: Timely ticket handling, minimal reopen rates, and proper documentation.
Skills and Qualifications
- Proven experience in IT administration, support services, and incident management.
- Proficient in Windows/Linux operating systems, networking protocols, and enterprise IT infrastructure.
- Proficient in identifying hardware and software problems and delivering effective, long-lasting solutions.
- Strong communication and client interaction skills.
- Knowledge of ITIL frameworks and SLA adherence.
- A degree in Computer Science, Information Technology, or a closely related field is highly desirable.
Why Join Wipro?
Wipro stands out as a future-forward company that prioritizes innovation, inclusivity, and personal growth. Here’s what you can expect:
- Workplace Reinvention: Be part of a bold transformation initiative that encourages continuous learning and adaptability.
- Diversity and Inclusion: Wipro values diverse perspectives and fosters an inclusive work environment for individuals from all walks of life.
- Career Development: Access to world-class training, mentorship, and certification programs to advance your professional journey.
- Global Exposure: Collaborate with international teams and clients, gaining invaluable cross-cultural experience.
Equal Opportunity Statement
Wipro is an Equal Opportunity Employer and is firmly committed to fostering an equitable workplace. All applicants will be considered without regard to race, color, religion, gender identity, age, sexual orientation, marital status, disability, nationality, or veteran status. Individuals with disabilities are strongly encouraged to apply and will receive reasonable accommodations throughout the hiring process.
Accessibility Commitment
Wipro is committed to fostering a workplace environment that is both inclusive and accommodating, ensuring accessibility and support for all employees. Applicants requiring accommodation at any stage of the recruitment process are encouraged to communicate their needs in advance. Each request will be evaluated on an individual basis to ensure the right support is extended.
Important Note on Recruitment Scams
If you encounter any suspicious communication offering jobs at Wipro, do not engage. Please report such instances to: he******************@***ro.com. Note: Do not send resumes to this email as it is not monitored for job applications.
Concerns or Complaints
Any concerns about unethical or unfair hiring practices should be addressed to Wipro’s Ombuds Group at: om***********@***ro.com. Wipro adheres to the highest standards of integrity and fairness in its hiring process.
Join the Wipro Team
At Wipro, we believe in more than just delivering IT solutions—we believe in enabling transformation. We are dedicated to enabling business success, fostering technological advancement, and shaping a more connected and progressive world through innovative solutions. If you’re driven by purpose, passionate about technology, and inspired by constant evolution, this is the place for you. Come to Wipro and realize your ambitions.
Apply Today
Take the next step in your career journey by joining one of the world’s most dynamic and respected technology companies. Apply now for the Administrator – L3 position at Wipro Limited, Hyderabad, and be part of a company that’s redefining digital transformation.