💼 Join Microsoft as a Technical Support Engineer – Elevate Global Customer Experiences | Bangalore, India
Job Title: Technical Support Engineer
Location: Bangalore, Karnataka, India (Up to 50% Remote)
Job ID: 1830575
Posted On: June 13, 2025
Employment Type: Full-Time
Work Site: Hybrid – Up to 50% work from home
Travel Requirement: 0–25%
Department: Customer Experience & Success (CE&S) – Technical Support Engineering
Industry: IT Support, Software Services, Cloud Support
🚀 Be the Frontline of Innovation at Microsoft
Are you passionate about solving complex technical problems, driving customer satisfaction, and helping enterprises succeed with cutting-edge technology? Microsoft is actively hiring a Technical Support Engineer to join its globally recognized Customer Experience & Success (CE&S) division in Bangalore, where innovation meets service excellence.
As a Technical Support Engineer at Microsoft, you won’t just support customers—you will empower them. You’ll become a trusted advisor to clients, resolve real-world challenges, and make a direct impact on the digital transformation journeys of global enterprises.
🌐 About CE&S and the CSS Team
Microsoft’s Customer Experience & Success (CE&S) division is home to over 17,000 professionals worldwide, all dedicated to accelerating customer success and maximizing the value of Microsoft’s industry-leading products and services.
Within CE&S, the Customer Service & Support (CSS) organization plays a vital role in building customer trust. CSS ensures a seamless and secure support experience by resolving issues quickly and efficiently—often before they escalate—through proactive diagnostics powered by Microsoft’s own AI-driven technologies.
🧭 Why This Role Matters
In today’s fast-paced digital economy, seamless support isn’t just a service—it’s a competitive advantage. Microsoft’s support engineers serve as the heartbeat of product excellence and customer loyalty. Your expertise will directly shape customer journeys and define success stories for businesses, developers, and technology partners.
💼 Key Responsibilities
As a Technical Support Engineer, you will be at the core of Microsoft’s mission to help people and organizations achieve more. You will deliver technical solutions, engage with global clients, and contribute to product improvement initiatives.
🔍 1. Technical Troubleshooting and Resolution
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Own and resolve complex customer issues related to Microsoft’s technology stack.
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Use internal tools and diagnostic data to investigate and troubleshoot system issues.
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Collaborate with cross-functional engineering and product teams to ensure timely resolution.
🤝 2. Customer Engagement
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Build strong, trust-based relationships with customers by demonstrating technical proficiency, empathy, and accountability.
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Deliver high-quality and timely responses, aiming for first-contact resolution.
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Communicate clearly and effectively, especially when translating complex technical concepts to non-technical users.
📚 3. Continuous Learning and Readiness
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Participate in training programs to stay updated on Microsoft products, industry trends, and evolving technologies.
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Contribute to team knowledge-sharing platforms, support forums, and internal documentation.
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Engage in readiness programs to prepare for product updates, emerging issues, and best practices.
🧠 4. Product and Process Innovation
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Identify recurring problems and submit feedback to product development teams.
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Collaborate with engineering teams to drive bug fixes, feature requests, and performance improvements.
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Advocate for product changes that improve customer experience and reduce support volume.
✅ Minimum Qualifications
To be successful in this role, candidates should meet one of the following criteria:
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Bachelor’s degree in Computer Science, Information Technology, or a related discipline AND at least 1 year of relevant experience in technical support, IT, or consulting roles.
OR -
A minimum of 3 years of experience in a technical support, IT service management, or customer-facing technical role.
OR -
Equivalent experience in a technical support environment.
🌍 Language Requirement
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Fluency in English (speaking, reading, and writing) is essential for this role.
🔐 Background Checks and Compliance
As part of the Microsoft hiring process, candidates will be required to:
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Pass the Microsoft Cloud Background Check upon hiring and once every two years thereafter.
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Comply with all Microsoft, customer, and governmental security screening protocols.
🌟 Preferred Attributes
While not mandatory, candidates with the following qualities will have an edge:
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Strong analytical and problem-solving skills.
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Excellent interpersonal and customer-facing communication abilities.
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Adaptability to handle high-pressure situations and rapidly changing environments.
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Familiarity with Microsoft’s product suite, including Windows, Azure, and Office 365.
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Knowledge of ITIL, cloud computing, or networking fundamentals.
🎯 Core Competencies
Microsoft is looking for support engineers who exhibit:
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Growth Mindset: A willingness to learn, adapt, and improve.
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Customer Obsession: A focus on delivering world-class customer experiences.
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Collaboration: Team-first mentality to share ideas and solve problems together.
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Accountability: Ownership of customer issues from initiation to resolution.
💰 Compensation and Perks
Microsoft offers a comprehensive benefits package designed to support your professional and personal growth.
📦 Employee Benefits:
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Industry-leading healthcare for employees and dependents.
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Educational resources and certification reimbursements.
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Savings and investment programs (including ESPP).
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Generous paid vacation, holidays, and sick leave.
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Paid maternity and paternity leave.
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Flexible work arrangements (up to 50% remote).
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Product discounts and employee pricing.
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Global networking and mentorship programs.
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Participation in social impact initiatives through Microsoft’s Giving Program.
🏢 Work Flexibility – Hybrid Model
This position offers the best of both worlds:
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Up to 50% work-from-home flexibility, giving you the freedom to balance life and work.
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Access to Microsoft’s state-of-the-art campuses, innovation labs, and collaborative workspaces.
🤝 Microsoft’s Commitment to Inclusion
At Microsoft, diversity is not just a policy—it’s a value. The company is committed to creating a workplace where everyone can thrive, regardless of background, identity, or ability.
Equal Opportunity Statement:
Microsoft considers all qualified applicants for employment without regard to:
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Age
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Race or ethnicity
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Gender identity or expression
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Sexual orientation
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National origin
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Religion or belief
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Disability status
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Veteran or military status
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Marital or family status
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Genetic information
Accommodations: If you require any accommodations during the hiring process due to disability or special needs, please refer to Microsoft’s accessibility support page.
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📥 How to Apply
Are you ready to help the world achieve more through exceptional technical support?
👉 Visit the Microsoft Careers Portal
👉 Search for Job ID: 1830575
👉 Submit your resume and begin your application journey