💼 Technical Support Engineer – Microsoft | Hybrid Role in Bangalore | Customer Success and Support
Job Title: Technical Support Engineer
Location: Bangalore, Karnataka, India
Job ID: 1829307
Employment Type: Full-Time
Work Arrangement: Up to 50% Work from Home
Date Posted: June 12, 2025
Travel Requirement: 0–25%
Work Site: Hybrid (Microsoft on-site and remote)
Role Type: Individual Contributor
Profession: Technical Support
Discipline: Technical Support Engineering
🌍 About the Role – Empower Customers with Seamless Technical Support
Microsoft is hiring experienced, passionate, and customer-obsessed professionals for the role of Technical Support Engineer within its Customer Experience & Success (CE&S) division. Based in Bangalore, this hybrid role offers the unique opportunity to help Microsoft’s global clients solve complex technical problems and unlock value from their Microsoft investments.
The Customer Service & Support (CSS) organization within CE&S is the backbone of Microsoft’s customer engagement. With a strong focus on AI-powered support systems, proactive solutions, and customer education, CSS plays a critical role in building trust, preventing future issues, and driving satisfaction.
If you are a technical problem-solver who enjoys working in a diverse, inclusive, and fast-paced environment—this role is for you.
🧭 Why This Role is Critical
Microsoft’s technical support engineers serve as the frontline of innovation—bridging customer needs with product evolution. You’ll help organizations overcome challenges, optimize their Microsoft products, and ensure continuous service excellence.
You will also have the opportunity to expand your technical proficiency across Microsoft 365, SharePoint, Power Platform, and project management tools, contributing directly to customer transformation journeys and AI-driven operational success.
💼 Key Responsibilities
As a Technical Support Engineer, you will serve as a trusted advisor to Microsoft’s business customers. Your role will involve hands-on problem-solving, strategic collaboration, and product-level insights.
🔧 1. Customer Issue Ownership and Resolution
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Own and manage the entire support lifecycle—from issue scoping to final resolution.
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Use diagnostic tools, logs, and cross-functional collaboration to troubleshoot complex technical problems.
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Ensure clear, timely, and proactive customer communication that builds trust and confidence.
🤝 2. Collaboration Across Teams
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Work with engineers, product managers, and global support peers to escalate and resolve high-impact issues.
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Engage with internal product groups and engineering teams for deeper analysis and long-term fixes.
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Act as the voice of the customer in internal discussions, influencing improvements in product quality.
📚 3. Continuous Learning and Knowledge Sharing
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Actively build communities of practice and mentor fellow support engineers.
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Participate in training, technical forums, and team knowledge-sharing initiatives.
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Contribute to self-help documentation and solution repositories to improve response efficiency.
💡 4. Proactive Support and Customer Empowerment
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Help customers discover additional value from Microsoft solutions.
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Promote self-service through training, education, and sharing best practices.
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Identify recurring issues and suggest changes to documentation, UI, or product features.
🎯 Required Qualifications
To qualify for this role, candidates must have:
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A Bachelor’s degree in Engineering or Computer Science
OR
4+ years of equivalent experience in a technical support, IT, or related engineering field. -
Strong fluency in English (written and spoken).
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Ability to meet Microsoft, customer, and/or government background check requirements.
💡 Desired Technical Expertise
While not mandatory, candidates with the following skills will have a competitive edge:
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Knowledge of Microsoft 365, Windows Platforms, SharePoint Online, and Power Platform (Power BI, PowerApps, PowerAutomate).
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Familiarity with Project Management tools: Microsoft Planner, Project Online, Project Server, and Project for the Web.
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Proficiency in scripting and development using tools like PowerShell, VBA, C#, ASP.NET, or XML.
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Hands-on experience with SharePoint Server or integration with Microsoft cloud environments.
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Familiarity with enterprise deployment models and cloud solution design.
🌟 Core Skills and Attributes
Microsoft looks for individuals who demonstrate:
🧠 Growth Mindset
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A willingness to learn and adapt continuously.
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Open-mindedness to new approaches, tools, and collaboration styles.
💬 Communication Excellence
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Ability to explain technical solutions in simple terms to non-technical stakeholders.
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Strong documentation skills for internal and customer-facing content.
🧩 Problem Solving
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Strong analytical mindset, attention to detail, and ability to dig into root causes.
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Creative thinking and persistence to solve unfamiliar challenges.
🌐 Customer Obsession
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A service-driven approach that puts customers at the center of every decision.
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Passion for helping others and exceeding expectations.
🏆 What You’ll Gain
By joining Microsoft’s CE&S team, you will benefit from:
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Access to state-of-the-art tools powered by Microsoft AI and automation.
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Opportunity to work on enterprise-level deployments and real-world digital transformations.
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Career growth into roles like Senior Support Engineer, Technical Advisor, or Program Manager.
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Mentorship and training from Microsoft’s global technical leadership.
💰 Compensation and Benefits
Microsoft provides a comprehensive benefits package that promotes work-life balance and professional growth.
📦 Benefits Include:
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Industry-leading healthcare coverage (medical, dental, vision)
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Savings and investments programs (including Employee Stock Purchase Plan)
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Discounts on Microsoft products and services
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Parental leave (maternity and paternity)
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Generous paid time off, holidays, and flexible work schedules
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Learning and development tools and reimbursements
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Community and giving programs for social impact engagement
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Global mentorship and networking opportunities
🌍 Inclusion and Diversity at Microsoft
Microsoft is committed to creating an inclusive work environment where everyone is respected and empowered. The organization encourages individuals from all backgrounds to apply.
Equal Opportunity Statement:
All qualified applicants will receive consideration for employment without regard to:
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Race or ethnicity
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Religion or belief
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Gender identity or expression
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Sexual orientation
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National origin
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Disability
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Veteran status
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Marital or family status
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Age or genetic information
If you require a reasonable accommodation during the application process, Microsoft provides full accessibility support.
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📥 How to Apply
Are you ready to join one of the world’s most customer-focused engineering teams?
👉 Visit careers.microsoft.com
👉 Search for Job ID: 1829307
👉 Submit your updated resume and apply for the position
🌟 Final Note
The Technical Support Engineer role at Microsoft Bangalore is not just a job—it’s a gateway to impact, learning, and innovation. With the flexibility to work from home and the opportunity to grow in a customer-first, tech-powered organization, this role is ideal for individuals looking to build meaningful careers in enterprise technology support.
🔗 Apply today and help Microsoft customers achieve more through technical excellence.