Lead Administrator – L1 Job at Wipro in Mumbai | Infrastructure Management, Platform Architecture & Team Leadership
Lead Administrator – L1 at Wipro, Mumbai | Platform Architecture, Operations & Team Leadership
About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a global leader in IT services, consulting, and business process transformation. With a robust footprint across 65+ countries and more than 230,000 employees and business partners, Wipro is renowned for helping clients navigate their most critical digital transformation journeys. From infrastructure modernization to engineering-led innovations, Wipro delivers solutions that are sustainable, scalable, and purpose-driven.
Visit www.wipro.com to learn how Wipro is shaping the future of digital businesses across the globe.
Position Overview: Lead Administrator – L1
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Job Title: Lead Administrator – L1
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Requisition ID: 36156
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Location: Mumbai, India
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Organization: Wipro Limited
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Employment Type: Full-Time
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Functional Area: Infrastructure Management / Platform Administration
The Lead Administrator – L1 is a pivotal role designed for experienced IT professionals who possess strong architectural, operational, and leadership capabilities. This role involves overseeing complex IT infrastructure components such as platforms, databases, middleware, and backup systems while leading operational excellence and people development within the respective tower.
Role Purpose
The core objective of the Lead Administrator – L1 role is to drive the architectural design, operational stability, and technical evolution of the assigned infrastructure tower. This includes end-to-end management of system performance, planning of upgrades and installations, issue resolution, capacity planning, and team development to ensure smooth IT operations across client and internal ecosystems.
Key Responsibilities
🔹 1. Architecture Planning and Technology Implementation
This role requires in-depth technical expertise in infrastructure design and system planning. You will lead the creation and deployment of highly scalable, secure, and efficient architecture aligned with business needs.
Key Tasks:
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Plan, design, and validate infrastructure setups for platforms, middleware, databases, or backup solutions.
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Execute successful migrations and installations for new and existing IT projects.
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Perform thorough technology capacity assessments and plan upgrades proactively.
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Leverage the latest features of supporting technologies to maximize availability and uptime.
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Define and implement backup and disaster recovery strategies ensuring compliance with SLAs and business continuity.
🔹 2. Operations Management and Incident Resolution
The operational health of the tower is a core priority. You’ll be responsible for ensuring that services remain highly available, responsive, and continuously optimized.
Key Tasks:
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Manage day-to-day support operations, including incident resolution, RCA (Root Cause Analysis), and performance tuning.
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Plan and execute upgrades, patches, migrations, configurations, and installations as per defined schedules.
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Identify potential operational risks and implement mitigation strategies before escalation.
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Document all operational tasks with updated SOPs, runbooks, data responsibility matrices, and system guidance.
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Monitor and report on performance metrics, utilizing automation and technology to drive service improvement plans (SIPs).
🔹 3. Stakeholder Communication and Reporting
You will act as the primary point of contact for project reporting and technical insights within the tower.
Key Tasks:
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Submit weekly status reports to internal and client-side leadership outlining project status, incidents, and upcoming changes.
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Provide transparency into operations, risks, and performance bottlenecks while suggesting data-driven improvements.
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Ensure compliance with Wipro and client governance protocols, change management, and risk documentation.
Team Leadership & People Management
Beyond technical capabilities, this role demands strong leadership and people development skills. As a Lead Administrator, you will guide, coach, and empower team members to grow within their roles and take ownership of their deliverables.
🔹 4. Workforce Planning and Resource Management
Key Tasks:
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Forecast current and future talent requirements based on pipeline and delivery needs.
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Hire, train, and deploy the right technical professionals aligned with project needs.
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Mentor direct reportees on hiring best practices and interview effectiveness.
🔹 5. Talent Development and Training
Key Tasks:
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Conduct onboarding and role-specific training for new team members, ensuring they align with Wipro’s quality and compliance frameworks.
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Identify high-potential talent and design career growth paths for internal mobility.
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Ensure 100% adherence to Wipro’s internal programs like Performance Nxt and certification completion.
🔹 6. Employee Engagement and Performance Evaluation
Key Tasks:
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Set clear, measurable goals for team members and conduct timely performance reviews.
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Promote a culture of recognition, inclusion, and open feedback.
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Foster engagement through meaningful projects, mentorship, and leadership visibility.
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Proactively identify team challenges using engagement surveys and resolve them with strategic initiatives.
Performance Metrics & Deliverables
Success in this role is measured by operational efficiency, timely project delivery, risk mitigation, and client satisfaction.
| Performance Area | Key Metrics |
|---|---|
| Operational Excellence | SLA adherence, issue resolution time, client satisfaction |
| Knowledge Management | Updated SOPs, runbooks, process documents |
| Project Delivery | Timely execution of migrations, upgrades, and new installations |
| Governance | Risk identification, unauthorized change prevention, compliance tracking |
| People Management | Team growth, retention, engagement levels, performance reviews |
Required Skills & Qualifications
✅ Technical Competencies
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Proficiency in infrastructure architecture for platforms, middleware, databases, and backup tools.
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Strong knowledge of capacity planning, failover solutions, clustering, and disaster recovery methodologies.
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Hands-on experience with tools like VMware, Oracle, SQL Server, PostgreSQL, WebLogic, Apache, Veeam, CommVault, etc.
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Experience with monitoring tools (e.g., Nagios, SolarWinds, Dynatrace) and ticketing systems (e.g., ServiceNow, Remedy).
✅ Project & Stakeholder Management
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Ability to manage multi-disciplinary IT teams and drive collaboration across departments.
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Skilled at creating transparent status reports and dashboards for clients and internal stakeholders.
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Prior experience in delivering IT infrastructure projects within timelines and budgets.
✅ Soft Skills
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Strong leadership and interpersonal skills.
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Excellent communication and documentation abilities.
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Capacity to mentor, motivate, and guide cross-functional technical teams.
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Decision-making and problem-solving mindset.
Why Join Wipro?
Wipro isn’t just a tech company — it’s a platform for personal and professional reinvention. You’ll work alongside some of the most talented minds in the industry on cutting-edge projects that transform industries. With a culture that rewards innovation and celebrates diversity, you’ll find your ambitions nurtured and your skills constantly evolving.
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Innovation First: Work on high-impact projects powered by AI, cloud, and automation.
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People-Centric Culture: From onboarding to leadership development, your growth is a company-wide priority.
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Global Impact: Collaborate across 65+ countries and with Fortune 500 clients.
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Inclusive Environment: Diversity and accessibility are not just valued — they’re practiced daily.
Company Vision
Wipro believes that transformation is constant, and our purpose is to enable change with empathy and integrity. Our values of being bold, open, respectful, and dependable continue to shape how we partner with clients, build our teams, and serve communities.
As we continue building a modern Wipro, our commitment to excellence, reinvention, and purpose remains stronger than ever.
Equal Opportunity Commitment
Wipro is proud to be an equal opportunity employer, welcoming candidates of all backgrounds. Applications from people with disabilities are explicitly encouraged. We celebrate diversity and aim to foster a workplace where everyone is empowered to succeed.
How to Apply
Are you ready to reinvent your career at one of the world’s leading IT companies? If you’re a seasoned administrator with leadership experience and a passion for infrastructure excellence, this Lead Administrator – L1 role in Mumbai is the opportunity for you.
Visit careers.wipro.com and apply with Requisition ID: 36156 today.