Service Delivery Operations Associate Manager – Sales Enablement | Bengaluru
Are you a senior professional looking to lead strategic sales support operations in a high-impact environment? Accenture invites experienced candidates to apply for the role of Service Delivery Operations Associate Manager in Bengaluru. This full-time leadership position is designed for individuals with 12+ years of experience in sales enablement, program management, and quota operations.
Join a global leader in professional services, where innovation meets execution, and help drive the digital B2B sales transformation for industry-leading clients across the globe.
🌐 About Accenture
Accenture is a global professional services powerhouse, providing end-to-end capabilities in strategy, consulting, technology, operations, and Accenture Song. With over 699,000 employees in more than 120 countries, the company serves top-tier clients across 40+ industries. Accenture delivers transformative outcomes by blending digital innovation, AI, cloud, and human ingenuity, ensuring measurable business value and impact.
Visit: www.accenture.com
🧩 Job Overview
| Position | Service Delivery Ops Associate Manager |
|---|---|
| Job Number | AIOC-S01574662 |
| Location | Bengaluru, India |
| Experience Required | 12+ Years |
| Educational Qualification | Any Graduation |
| Primary Skill Area | Sales Enablement & Sales Support |
| Employment Type | Full-Time |
🎯 Role Summary
In this role, you will lead strategic sales operations supporting Accenture’s digital B2B revenue enablement. You will oversee the management of incentive and rebate programs, facilitate quota and territory planning, and drive backend support for licensing, pricing, budgeting, and negotiations.
As an operations lead, you will supervise cross-functional teams, interact with senior stakeholders, manage compliance, and optimize processes through continuous improvement initiatives.
🔧 Key Responsibilities
🔹 Incentives and Rebates Operations
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Manage end-to-end customer incentive and rebate programs, including design, eligibility criteria, execution, validation, and payout.
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Collaborate with sales, marketing, and finance teams to define rules, structures, and payment thresholds.
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Ensure accuracy, regulatory compliance, and timely disbursements.
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Identify areas for optimization in process workflows and automate wherever feasible.
🔹 Quota & Territory Management
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Handle the full lifecycle of quota assignments—planning, allocation, adjustments, and performance tracking.
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Partner with Sales, Sales Excellence, Compliance, and Corporate Teams for quota optimization by product, region, seller, or customer segment.
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Align quotas with organizational targets and monitor partner performance against assigned quotas.
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Generate analytics and insights on quota attainment, enabling data-driven decisions by leadership.
🔹 Rebate Calculation & Validation
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Supervise the accurate computation of rebates as per contract rules and program definitions.
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Leverage rebate management platforms and ERP tools (e.g., Salesforce, SAP S/4HANA) for streamlined operations.
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Oversee validation, approve payouts, and resolve any inconsistencies before processing.
🔹 Team Leadership & Development
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Lead and manage a team of rebate processors and program analysts.
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Assign roles, conduct training, and establish performance KPIs.
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Foster a high-performance culture emphasizing accuracy, collaboration, and accountability.
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Facilitate regular feedback sessions and support individual career development.
🔹 Reporting & Business Insights
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Develop dashboard reports, analytics, and performance reviews to evaluate rebate program success and ROI.
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Offer strategic insights to refine incentive models and rebate structures.
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Present analysis-driven recommendations to senior leadership for future planning.
🔹 Stakeholder and Client Interaction
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Act as the go-to expert for all queries related to incentives, rebates, quotas, or sales enablement programs.
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Maintain proactive communication with sales leads and ensure alignment with business goals.
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Handle customer inquiries regarding program status, eligibility, and payouts with professionalism and clarity.
⚙️ Required Skills & Competencies
✅ Core Functional Skills
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Deep experience in sales operations, especially in sales enablement, pricing, and budget support.
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Solid understanding of project/program management and global sales processes.
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Strong background in quota planning, territory management, and rebate administration.
✅ Technical & ERP Proficiency
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Must-have: Salesforce, SAP (S/4HANA)
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Good-to-have: Varisense, Anaplan, Calidus
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Excel proficiency for dashboard creation, data consolidation, and pivot analysis.
✅ Preferred Certifications
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Certified Six Sigma Black Belt (or equivalent)
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PMP or PMPi Certification (preferred but not mandatory)
💼 Desired Professional Traits
| Trait | Expectation |
|---|---|
| Project Management | Expertise in end-to-end program lifecycle execution across multi-stakeholder environments |
| Problem Solving | Strong analytical mindset with ability to resolve complex operational issues |
| Thought Leadership | Ability to bring innovative solutions and process enhancements |
| Stakeholder Management | Proficient in building and managing senior client relationships |
| Negotiation & Communication | Strong influencing skills with clear and persuasive communication |
| Adaptability & Collaboration | Comfortable with dynamic change, ambiguity, and cross-functional teamwork |
| Quality Focus | High attention to detail with commitment to excellence and compliance |
🏙️ Work Environment & Culture
The role is based at Accenture’s delivery center in Bengaluru, offering a vibrant workplace, equipped with modern digital tools and collaborative spaces. The company promotes:
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Hybrid work flexibility
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Employee wellbeing programs
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Leadership development opportunities
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Diversity and inclusion at every level
📈 Growth Opportunities
This role is a launchpad into higher strategic roles such as:
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Delivery Lead – Sales Enablement
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Operations Director – Revenue Optimization
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Program Manager – Global Sales Transformation
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Business Excellence Leader
Accenture also offers access to global learning platforms and cross-functional mentorship to support your long-term career goals.
🧾 Equal Opportunity Statement
Accenture is an Equal Opportunity Employer, fostering an inclusive work culture that values diversity of thought, background, and experience. All qualified applicants will be considered without regard to race, gender, religion, age, disability, or any other legally protected category.
📌 Quick Job Summary
| Position | Service Delivery Ops Associate Manager |
|---|---|
| Job No. | AIOC-S01574662 |
| Experience Required | 12+ Years |
| Skill Focus | Sales Enablement & Delivery Operations |
| Location | Bengaluru, India |
| ERP & Tools | Salesforce, SAP, Anaplan, Varisense, Calidus (preferred) |
| Certifications (Optional) | Six Sigma, PMP/PMPi |
📝 How to Apply
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Visit the Accenture Careers Portal
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Enter Job ID: AIOC-S01574662
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Click “Apply Now”
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Complete your profile and upload the updated resume
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Prepare for screening and interview rounds
🚀 Final Words
This Service Delivery Operations Associate Manager role is ideal for professionals who are passionate about enhancing operational efficiency in global sales environments. If you’re looking to lead teams, optimize rebate structures, and power next-gen B2B sales systems, this is your chance to make a lasting impact at Accenture.
Take the next step in your career with an industry leader—apply today and join a global network of change-makers transforming the future of sales operations.