Wipro Careers 2025: System Engineer – L3 Role in Hyderabad | Requisition ID: 31543
Wipro Limited, a global leader in information technology services and digital transformation, is inviting applications for the role of System Engineer – L3 at its Hyderabad delivery center. With over 230,000 employees across 65 countries, Wipro has been a trusted partner for clients navigating complex technology landscapes.
As part of Wipro’s continued growth in infrastructure and remote support services, this opportunity is perfect for technical professionals looking to advance their careers in system engineering, technical support, and IT troubleshooting.
📌 Job Overview
| Job Title | System Engineer – L3 |
|---|---|
| Location | Hyderabad, India |
| Requisition ID | 31543 |
| Company | Wipro Limited |
| Employment Type | Full-Time |
| Function | Technical Support / Remote IT Services |
| Experience Level | Mid-Level (Relevant Technical Experience) |
🎯 Role Objective
The System Engineer – L3 is responsible for providing high-quality technical support to enterprise clients. This includes troubleshooting operating systems, handling irate customer calls with empathy, and resolving critical issues in real-time across a variety of platforms such as Windows, Outlook, Citrix, VPN, and Virtual Desktop Infrastructure (VDI).
This role requires excellent communication skills, customer-first thinking, and the ability to manage end-user issues effectively via remote support tools. You will also play a key role in documenting solutions, tracking recurring issues, and escalating unresolved problems to relevant support teams.
🧾 Key Responsibilities
🔹 Technical Support & Troubleshooting
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Diagnose and troubleshoot issues related to the base operating system.
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Provide Level 3 remote support for enterprise IT environments.
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Handle common tools and applications such as:
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Windows OS
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Microsoft Outlook & Teams
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Citrix, VDI, VPN access
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Security and antivirus tools
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🔹 Customer Handling & Communication
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Answer inbound support calls and respond to user queries via email or ticketing systems.
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Empathize with irate customers and provide calm, clear, and accurate resolutions.
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Offer solutions and technical guidance in a user-friendly, professional manner.
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Ensure timely follow-up on unresolved customer issues and maintain communication until closure.
🔹 Issue Escalation & Routing
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Identify issues that require advanced expertise and route them to appropriate support teams.
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Maintain an accurate record of escalated calls, actions taken, and resolution timelines.
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Serve as the primary contact for Level 3 escalations and provide input to internal knowledge bases.
🔹 Documentation & Reporting
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Document all support activities, including customer communications, resolutions, and workarounds.
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Maintain logs of calls, issues, resolutions, and recurring trends.
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Create Standard Operating Procedures (SOPs) for newly encountered issues and successful resolution methods.
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Provide trend analysis to support continuous service improvement initiatives.
🧠 Required Skills & Competencies
✅ Technical Expertise
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In-depth knowledge of Windows Operating Systems and remote desktop tools.
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Experience in troubleshooting issues with Outlook, Microsoft Teams, Citrix, and VPN access.
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Familiarity with enterprise-grade security applications and antivirus platforms.
✅ Communication & Interpersonal Skills
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Excellent spoken and written English communication.
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Ability to handle high-pressure customer interactions with empathy and professionalism.
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Strong listening skills to accurately interpret customer issues and concerns.
✅ Process-Oriented Approach
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Understand and follow established ITIL processes.
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Create, review, and optimize SOPs for repeatable support tasks.
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Ensure compliance with service-level agreements (SLAs) and internal escalation matrices.
✍️ Educational & Professional Qualifications
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Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).
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Industry certifications like Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, CompTIA A+, or CCNA are advantageous.
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Minimum 2–5 years of relevant experience in L2 or L3 IT support or system engineering.
📈 Career Growth & Opportunities
This position serves as a gateway to leadership roles in IT infrastructure support and enterprise operations management. By joining Wipro as a System Engineer – L3, you’ll gain exposure to:
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Global clients across industries
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Scalable enterprise platforms
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Ongoing training and development through Wipro’s internal learning academies
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Future career paths such as Infrastructure Lead, Support Manager, or Cloud Operations Analyst
💼 About Wipro Limited
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a world-renowned IT services and consulting company focused on innovation-led growth. As a purpose-driven organization, Wipro combines technology with human ingenuity to solve the world’s toughest business challenges.
With operations in over 65 countries, Wipro delivers capabilities across digital strategy, cloud and infrastructure, artificial intelligence, and enterprise application services. Wipro is consistently recognized for its inclusion, sustainability, and employee-first culture.
🌍 Why Join Wipro?
Working at Wipro means more than a pay check. It means purpose-driven innovation, continuous learning, and a community where your ideas matter.
Benefits Include:
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Competitive compensation
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Health and wellness programs
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Career learning and certifications
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Remote/hybrid work options (based on project)
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Diversity and inclusion initiatives
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Internal promotions and lateral growth opportunities
“Reinvent your world. Reinvent your future.” – Join Wipro and be part of a modern digital transformation journey.
♿ Diversity & Inclusion
Wipro is committed to creating a diverse and inclusive workplace. Applications are encouraged from people with disabilities, individuals from all backgrounds, and anyone passionate about making a difference in the world of technology.
We celebrate talent from all walks of life and believe that our strength lies in our diversity.
📬 How to Apply
Interested and eligible candidates can apply online through Wipro’s official careers portal. Use Requisition ID: 31543 to search and submit your application directly for the System Engineer – L3 role in Hyderabad.
🔗 Visit: careers.wipro.com
❓ Frequently Asked Questions (FAQs)
✅ Is this a remote role?
This is primarily an onsite role in Hyderabad, but remote support responsibilities may be required based on project needs.
✅ What kind of customers will I support?
You’ll work with enterprise clients, primarily in technology, finance, healthcare, and retail sectors.
✅ Are certifications mandatory?
Certifications are not mandatory but will give you an edge during shortlisting, especially in infrastructure or desktop support.
✅ Will I get training after joining?
Yes, Wipro provides onboarding training and ongoing access to technical learning platforms and role-specific workshops.
🏁 Final Thoughts
The System Engineer – L3 opportunity at Wipro offers an ideal environment for IT professionals who are passionate about solving real-world technical problems, delivering superior customer experiences, and growing within a globally respected tech firm.
Whether you’re looking to build on your current experience or ready to step into a leadership path in system support, this role provides the right balance of challenge, learning, and opportunity.