Assistant Manager – OTC (Credit & Collections) at Genpact | Financial Operations Role in Bangalore
Location: Bangalore, India
Job Role: Assistant Manager – OTC (Credit & Collections)
Job ID: RET006435
Job Type: Full-time
Industry: IT Services, Consulting & Financial Operations
Domain: Order to Cash (OTC), Credit Risk, Collections Management
Company: Genpact
Join Genpact’s Financial Operations Team and Drive Strategic Impact in OTC & Credit Management
Are you looking to work with a global leader in finance operations, one that is shaping the future with digital, data, and intelligent insights? Genpact is hiring for the role of Assistant Manager – Order to Cash (OTC) – Credit and Collections at its Bangalore location. This position offers you the opportunity to work in a high-impact role that blends financial analysis, credit control, risk monitoring, and cross-functional collaboration to drive cash flow excellence.
This is your chance to step into a professional environment that empowers you to solve real-world financial challenges, support global clients, and grow within one of the most dynamic finance transformation ecosystems in the world.
About Genpact
Genpact (NYSE: G) is a global professional services and technology firm delivering transformation-driven solutions to clients across industries. With over 125,000+ professionals across more than 30 countries, we serve leading enterprises, including many from the Fortune Global 500.
Our purpose—the relentless pursuit of a world that works better for people—shapes every project we undertake. We bring together process excellence, data analytics, digital operations, and AI to unlock strategic value for our clients.
Role Overview: Assistant Manager – OTC (Credit & Collections)
In this role, you will manage critical aspects of the Order to Cash (OTC) lifecycle with a specialized focus on credit control, collections management, and financial risk assessment. You will be part of a team responsible for credit risk checks, monitoring customer payment behavior, managing third-party collection agencies, and maintaining up-to-date reporting for audits and leadership reviews.
You’ll work closely with internal teams, sales, customer service, and external partners to ensure that credit limits are respected, bad debts are minimized, and healthy cash flows are maintained.
Key Responsibilities
1. Credit Analysis & Account Risk Monitoring
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Perform credit evaluations for new and existing customers using financial data and payment behavior analytics.
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Execute credit checks upon request and provide risk analysis to guide account management decisions.
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Monitor high-risk accounts and proactively identify potential collection issues or delayed payments.
2. Payment Terms & Systems Administration
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Set up and update payment terms in PeopleSoft based on credit evaluations and approvals.
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Monitor and manage approvals for non-standard invoicing/payment terms from platforms like Salesforce.
3. Collections Oversight
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Lead coordination with third-party collection agencies, ensuring recovery strategies align with Genpact’s policies.
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Escalate overdue balances or payment discrepancies after analyzing account performance and past payment records.
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Ensure timely follow-up on aging receivables while maintaining customer relationship integrity.
4. Bad Debt Reporting & Analysis
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Analyze bad debts monthly, identifying trends, root causes, and areas for risk mitigation.
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Prepare and present monthly bad debt forecasts and collection performance metrics.
5. Compliance & Audit Reporting
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Manage securitization audits, providing detailed documentation and reports as needed.
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Prepare pre- and post-petition reports in line with financial compliance requirements.
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Maintain documentation that supports audit trails and internal controls.
6. Documentation & Stakeholder Communication
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Generate monthly collections performance reports and dashboards for leadership review.
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Liaise with internal teams including finance, operations, and legal for escalations or process clarifications.
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Support customer account reconciliation and resolve disputes related to payments, invoices, or terms.
Qualifications Required
Minimum Qualifications
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Bachelor’s Degree in Commerce (B.Com) or a relevant field.
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Prior experience in Order to Cash (OTC), credit control, or collections operations.
Preferred Skills
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Excellent command of spoken and written English.
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Hands-on experience with tools such as PeopleSoft, Salesforce, or similar ERP and CRM systems.
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Strong analytical and data interpretation skills.
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Proficiency in MS Excel for creating reports, data summaries, and dashboards.
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Familiarity with Securitization, Bad Debt provisioning, and Credit Risk indicators.
Ideal Candidate Profile
You will thrive in this role if you are:
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Analytical and Data-Driven – Able to identify trends, interpret financial data, and take decisive actions.
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Proactive and Process-Oriented – Always a step ahead in detecting risks and recommending improvements.
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Collaborative Communicator – Able to liaise with internal stakeholders, clients, and third-party vendors confidently.
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Organized and Detail-Focused – Comfortable handling audits, sensitive reports, and client documentation.
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Digitally Adept – Familiar with ERP tools, spreadsheets, and workflow automation platforms.
Why Join Genpact?
At Genpact, you are not just doing a job—you are part of a mission to build smarter, more agile enterprises through intelligent operations. Here’s what we offer:
🌍 Global Exposure
Work with some of the world’s largest brands and contribute to cross-border finance operations.
📈 Career Development
Enjoy mentorship, structured training programs, and certification tracks in areas like OTC, SAP, finance transformation, and leadership.
🤖 Technology-Driven Impact
Use AI, automation, and analytics to streamline collections, improve risk monitoring, and enhance working capital performance.
🤝 People-First Culture
A workplace built on diversity, curiosity, integrity, and inclusion, where your ideas fuel progress and innovation.
Career Growth Opportunities
As an Assistant Manager in OTC, you can advance your career in roles such as:
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Credit Risk Analyst – Senior
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OTC Process Leader / Manager
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Collections Strategy Lead
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Finance Transformation Consultant
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Global Process Owner – Order to Cash
Genpact supports cross-functional mobility and promotes from within to build long-term career paths for its professionals.
Application Details
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Job Title: Assistant Manager – OTC (Credit & Collections)
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Job ID: RET006435
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Location: Bangalore, India
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Employment Type: Full-time
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Function: Financial Operations – Order to Cash
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Posting Date: May 19, 2025
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Closing Date: November 15, 2025
Genpact’s Equal Opportunity Commitment
Genpact is proud to be an Equal Opportunity Employer, committed to creating a workplace that is free of discrimination and full of opportunity. We welcome applications from all individuals, regardless of:
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Race
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Religion
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Gender identity
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Sexual orientation
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Disability
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Age
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National origin
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Marital status
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Veteran status
Important Notice to Applicants
Genpact never charges a fee to process job applications. If you are asked to pay for job-related kits, training, or equipment, it is likely a scam. All legitimate hiring communication will come from official Genpact domains and representatives.
Final Words
If you are passionate about finance operations, enjoy working with data, and want to help global businesses manage credit and collections efficiently—this is your opportunity to grow with Genpact, a pioneer in digital finance transformation.