Wipro Careers 2025: Hiring for Production Specialist – L2 in Bengaluru | Apply Now for Requisition ID: 58192
Wipro Limited, one of the world’s leading technology services and consulting companies, is inviting applications for the role of Production Specialist – L2 at its Bengaluru office. With its global footprint across more than 65 countries and a workforce of over 230,000 professionals, Wipro continues to be at the forefront of digital innovation, offering dynamic opportunities for talented professionals who aspire to thrive in a fast-paced, transformative environment.
This position is a fantastic opportunity for experienced professionals with a background in user acceptance testing (UAT), technical support, and client service management. If you’re looking to build your career in one of India’s most respected IT service companies, this role promises challenge, growth, and professional reinvention.
📌 Job Overview
Job Title: Production Specialist – L2
Location: Bengaluru, India
Requisition ID: 58192
Department: Quality/Process Excellence
Employment Type: Full-Time
Experience Required: 3–5 Years
Mandatory Skill: User Acceptance Testing (UAT)
Company: Wipro Limited
🧩 Role Purpose
The Production Specialist—L2 will play a critical role in ensuring seamless operations by delivering technical support, managing client interactions, and resolving product- or service-related queries effectively. You’ll be expected to respond promptly to customer needs, maintain service level agreements (SLAs), and contribute to Wipro’s continuous delivery excellence.
This is a client-facing and process-driven role that requires individuals to be problem solvers, quick learners, and excellent communicators. Your work will directly contribute to maintaining Wipro’s global reputation for high-quality service and customer satisfaction.
🎯 Key Responsibilities
1. Technical Support & Troubleshooting
Respond to inbound help requests from clients via phone, email, or internal tools in a courteous and professional manner.
Document all key information, including client details, problem descriptions, and solutions provided.
Follow standard operating procedures (SOPs) to address and resolve client issues within predefined SLAs.
Use internal knowledge bases and FAQs to troubleshoot and provide accurate solutions.
2. Process Compliance & Quality Management
Record, track, and document issue-resolution workflows using designated tools.
Maintain detailed logs of successful and unsuccessful resolutions to build future prevention models.
Monitor recurring trends and escalate red flags to the team leader or process manager.
Ensure legal and compliance standards are adhered to in all client communications.
3. Client Communication & Relationship Building
Deliver top-tier customer service by diagnosing issues accurately and guiding clients through the solution process.
Offer alternative and proactive solutions when necessary to ensure client retention and satisfaction.
Follow up on previous calls/emails to verify resolution and customer feedback.
Communicate technical concepts clearly and concisely to non-technical stakeholders.
4. Continuous Learning & Operational Excellence
Participate in internal training sessions to stay up-to-date with product updates and industry best practices.
Identify gaps in learning and suggest new topics or themes for team development sessions.
Maintain a personal learning plan and contribute to knowledge sharing within the team.
🏆 Key Performance Metrics
Category Performance Indicators Process number of queries resolved, SLA compliance, process quality, customer feedback, pulse score Self-Management Productivity, attendance, training hours completed, technical certifications Customer Interaction Accuracy of resolution, communication clarity, feedback collection, and escalation handling
🔍 Desired Candidate Profile
Wipro is seeking individuals who demonstrate strong initiative, problem-solving capabilities, and a passion for delivering exceptional client experiences. The ideal candidate will be
Experienced in User Acceptance Testing (UAT) and technical troubleshooting.
Confident in handling client escalations and working in a structured, SLA-driven environment.
Energetic, team-oriented, and capable of handling high-volume tasks efficiently.
Proficient in communication, both verbal and written, with strong documentation habits.
Able to adapt quickly to evolving technologies and internal tools.
✅ Mandatory Technical Skills
User Acceptance Testing (UAT): Experience in UAT planning, execution, and reporting for client-facing applications.
Problem Solving & Diagnosis: Strong analytical mindset with an ability to dissect problems and identify root causes quickly.
Process Documentation: Familiarity with documenting resolutions, SOPs, and feedback in CRM/ticketing tools.
Customer Service Orientation: Ability to empathize with clients and deliver resolutions with professionalism and care.
🧠 Soft Skills That Matter
Strong interpersonal and collaboration skills.
Time management and multitasking under tight deadlines.
Active listening and question-driven diagnosis.
High attention to detail and process adherence.
🎓 Educational Requirements
Candidates from the following academic backgrounds are encouraged to apply:
Bachelor’s degree in computer science, engineering, information technology, or equivalent
Technical diplomas or certifications in software testing, ITIL, help desk support, or network administration are a plus.
🌍 Why Join Wipro?
Wipro is more than just an IT company—it’s a purpose-driven organization that empowers professionals to design their own career paths. Whether you’re transitioning from a tech support role or upgrading your skills in user testing, Wipro gives you the tools and environment to succeed.
Key benefits include
Access to global learning platforms and career development programs
Inclusive and diverse workplace culture
Opportunities for internal mobility and leadership development
Exposure to large-scale global clients and enterprise environments
Wipro also actively encourages applications from individuals with disabilities and is committed to fostering an inclusive hiring ecosystem.
🧭 The Wipro Promise: Reinvent Your World
At Wipro, reinvention isn’t just a slogan—it’s a way of life. As the world changes, Wipro continues to adapt, ensuring that every professional has the tools and opportunity to grow. Whether it’s through internal innovation labs, domain-specific training, or global client exposure, Wipro empowers you to realize your ambitions.
“Come to Wipro. Reinvent yourself. Reinvent the world around you.”
📬 How to Apply
Interested candidates can apply by visiting the official Wipro Careers Portal and searching for Requisition ID: 58192. Alternatively, you can apply through leading job portals or reach out to Wipro’s talent acquisition team via LinkedIn.
📌 Final Thoughts
The Production Specialist – L2 role at Wipro is ideal for professionals who seek a balance of technical challenge, customer engagement, and career stability. With Wipro’s global presence, industry reputation, and focus on innovation, this role offers long-term potential for personal and professional growth.